Index_Q

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Q

Quality Action Teams (QATs), 20

Quality Assurance Plan (QAP), 78–79

Quality management, 14–23

benefits, 15

components, 14, 15–20

CPI, 20

defined, 14

expectation management, 16

IQAs, 17

metric definition, 18

metric reports, 20

objectives, 15

process management, 17

quality goals, 16

quality verification, 16–17

rewards and recognition, 23

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