Configure Call Forwarding Options There are two main options on the
Call Forwarding screen:
Forward All Calls and
Forward Unanswered Calls . The
Forward All Calls option is pretty dramatic in that it forwards
every call to your device to a number you specify. The
Forward Unanswered Calls option is the one you will use more often; it allows you to specify individual numbers to which you want calls to be forwarded under certain conditions (such as if the device is busy, if there is no answer, or if you are unreachableout of service or the device is turned off).
If you want to forward all calls to your device to another number, select the
Forward All Calls option and double-click. Then scroll down to the setting just below the option and specify the number to which you want all your calls forwarded. The
Do Not Forward setting results in the calls not being forwarded at all. Your phone probably includes your voice mail number as the other possible setting, along with any forwarding numbers of your own that you created.
TIP
The Forward All Calls option is useful if you want to pass all your mobile phone calls along to another number, such as if you want mobile calls routed to your office number. Just don't forget to turn off the option when you're finished forwarding calls.
The second option on the
Call Forwarding screen is
Forward Unanswered Calls , which causes only unanswered calls to be forwarded. You might not realize it, but this option is likely already set for your device by default. This setting is necessary because your voice mail works by forwarding unanswered calls to your voice mail number. There are three different scenarios under which your phone doesn't answer a call, and they correspond to individual settings under the
Forward Unanswered Calls option:
If Busy, If No Answer , and
If Unreachable . You can assign a different forwarding number to each of these scenarios; the default setting is to forward the call to your voice mail number in each scenario. To change one of the numbers, select the number, click the trackwheel, select
Change Number from the menu that appears, and click again. Then scroll to select the number and click once more.
NOTE
Be careful when making changes to the Forward Unanswered Calls setting. If you set the forwarding number to a number other than your voice mail number, the caller won't be given a chance to leave a voice mail message under the given scenario. For example, setting a forwarding number for the If No Answer option results in all calls being forwarded to that number when you don't answer your phone, effectively bypassing your voice mail.
After tweaking the call forwarding options, press the
Escape button to return to the
Phone Options screen. If you've made changes, a confirmation pop-up window appearsselect
Save to confirm the changes and then click the trackwheel.