Citrix MetaFrame Access Suite for Windows Server 2003 - The Official Guide

TIM REESER

STEVE KAPLAN

ALAN WOOD

McGraw-Hill/Osborne

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Copyright 2003 by The McGraw-Hill Companies.

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ISBN 0-07-219566-5

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Information has been obtained by McGraw-Hill/Osborne from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, McGraw-Hill/Osborne, or others, McGraw-Hill/Osborne does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from the use of such information.

Alan Wood

Compassion, honesty, respect, inspiration, support, tolerance—without these I would accomplish nothing. For my wife, Carol—though she didn't make the world, she does makes my world go 'round.

Tim Reeser

To my wife, Lindsay, and my daughter Rebekah, who were beyond flexible over the last eight months and allowed me to focus on this work. To the incredible engineering team at ECC, who pulled together under tight deadlines to make this book a true technical marvel.

Steve Kaplan

To my son, Ryan, and my daughter, Alexis, for their support and inspiration. To my brother, Alan, for his pioneering efforts in making server-based computing work on an enterprise scale. And to my client and friend, Anthony Lackey, for showing us all how leadership, vision, and exceptional execution can successfully transform the IT infrastructure of one of the world's largest corporations.

Bobby Doss

With love to my wife, Tammie, and my daughter, Emily (and the baby on the way), for always supporting and loving me. Also, to my mom and dad, who taught me to work hard and always strive for the best! I've never been able to tell them all how much I appreciate them, so I thought I would start here.

Tim Reeser is Chairman, CFO, and cofounder of Engineering Computer Consultants, Inc. (ECC). ECC is a Microsoft Gold Partner in Enterprise Systems and a Citrix Platinum partner, and has been providing enterprise server-based solutions for eight years. Tim has written for Windows.NET Magazine and Selling NT Solutions Magazine, and has been a speaker at industry events such as Citrix Solutions Summit, Ingram Micro's Venture Tech Network, and various user groups and consortiums. He manages the day-to-day sales activities of the sales team at ECC, and has weekly meetings with server-based computing customers, providing constant and timely insight into the current state of business. Tim holds a B.S. in Mechanical Engineering from Colorado State University, and is MCSE and CSA certified.

Steve Kaplan is the National Director of Enterprise Accounts for Vector ESP, Inc. His former company, RYNO Technology, was named the Citrix Platinum Partner of the Year for the United States before being acquired by Vector ESP in 2001. He is widely recognized as one of the most prominent proponents of server-based computing, and helped pioneer and develop the Citrix ACE Cost Analyzer Tool. Kaplan has spent years as a regular columnist for three different channel magazines and has worked with multiple hardware manufacturers and ISVs to help them develop channel and market-positioning strategies. He was a general session speaker at the 2002 Citrix Solutions Summit and has sat on the advisory boards of several industry leaders including a position on the Microsoft Partner Advisory Council. He holds a B.S. in business administration from U.C. Berkeley and an M.B.A. with an emphasis in both marketing and finance from Northwestern's J. L. Kellogg Graduate School of Management.

Alan Wood is a Project Leader and Senior Engineer with Engineering Computer Consultants. In addition to his Microsoft certification, he is a Cisco Certified Network Professional (CCNP) and a Cisco Certified Design Professional (CCDP). Alan has over 25 years experience in designing, operating, maintaining, and troubleshooting networks and telecommunications systems ranging from military infrastructure to campus networks and teletypes to SONET. In the academic realm, he developed and taught college curriculum for Microsoft Windows NT Network Administration and Telecommunications Systems.

Bobby Doss is a Director of Enterprise Services for Vector ESP, Inc. Located in the Houston office, he has been with Vector ESP for four years and has worked in the IT business for the last seven. He's certified on every platform Citrix has released since WinFrame 1.8, and is both a Citrix Certified Enterprise Administrator (CCEA) and Citrix Certified Instructor (CCI). In addition to his Citrix credentials, he holds a number of Microsoft certifications, including being a Microsoft Certified Systems Administrator and a Microsoft Certified Systems Engineer (MCSE) on both Windows NT 4.0 and Windows 2000. Bobby has also been recognized for reviewing several Citrix training manuals in use at authorized learning centers around the world. He was educated at Abilene Christian University and the University of Phoenix. He and his wife, Tammie, have a daughter, Emily, and currently await the arrival of their second child in late April 2004.

ACKNOWLEDGEMENTS

Although the three authors performed a majority of the writing and editing, many ECC engineers contributed significantly to the writing, figure and illustration creation, testing, and editing. Despite very hectic schedules on customer premises performing design and implementation work, these engineers carved out weekend and evening time to make this book happen. The engineers who contributed significantly to both the writing, editing, and testing include: Brian Casselman, Larry Henshaw, Travis Hevelone, and Ben Reeser. In addition, several engineers made contributions in the form of editing and technical testing, including Ken Lang, Kris Climie, Erik Ambrose, and John McMaster. Beyond the engineers, ECC's internal technical editor, Tracy O'Hare, spent many hours making sure our writing was readable and that we followed the appropriate Osborne guidelines.

Thanks also to Bobby Doss, a Director of Enterprise Services for Vector ESP, who handled the technical review of the book. Bobby's input truly added to the technical accuracy and detail that will make this book popular with the folks charged with implementing server-based computing at the ground level.

A significant amount of the technical material in this book was gathered from Citrix personnel, who were all very helpful. Special thanks though to Doug Brown for his work of art, Methodology in a Box (which we encourage anyone involved with an SBC project to read at http://www.dabcc.com) and for his permission to borrow content and ideas from his work. We also are indebted to Kevin West, Senior Director of Messaging for Citrix, who helped us both understand and better articulate Citrix' latest positioning.

A special thanks to Tony English, co-founder and President of ECC, who provided the inspiration to take this work on, even though the Army called him away to Iraq for the duration of the project. We look forward to his safe return.

And finally, we want to thank all of our customers who had the vision and courage to implement server-based computing on an enterprise scale, and who thereby helped create the access infrastructure industry and the foundation for the on-demand enterprise.

KUDOS FOR THE FIRST EDITION

The genesis of the first edition was an enterprise deployment of Windows NT and Citrix MetaFrame 1.8 for a Fortune 1000 company that began in 1998. While several books gave good information on how to set up and administer Terminal Services and MetaFrame, no one had yet written about the challenges, pitfalls, and methodologies required to make implementation successful on an enterprise scale. Citrix agreed to endorse the book as their Official Guide, and both the authors and McGraw-Hill/Osborne have been very pleased with the sales.

The feedback for the book was quite good, particularly for a first edition. Our primary criticism came from covering too much networking basics in the book. This second edition addresses that issue and has undergone far more review by experts from both Vector ESP and ECC, as well as from Citrix and Microsoft.