Chapter 12: Lessons Learned

Overview

"Perhaps the most valuable result of all education is the ability to make yourself do the thing you have to do, when it ought to be done, whether you like it or not; it is the first lesson that ought to be learned; and however early a man's training begins, it is probably the last lesson that he learns thoroughly."

THOMAS H. HUXLEY

After three years of working and reworking our strategic plan and battling resistance, Rockwell Collins is now benefiting from the fruits of our labor. Most of the employees embrace the new system, and the learning culture at the company has been revolutionized. It has been a tough journey, and along the way we learned valuable lessons about how this process should be accomplished. We suspected some of them early on, while others were a complete surprise, and they were all valuable and so we share them here with you.