Index_M

M

make-or-buy analysis, 95, 102 “104, 174 “175

managing

of management, 213 “216

of naysayers, 242 “243

manufacturing

business case presentation to, 159

focus on, 109

QuickLearns developed for, 180

QuickLearns used by, 151

mapping work processes, 88 “89, 109, 110, 176 “177, 188 “189

marketing

in assessment and modifications step, 203 “205

in building the business case step, 142 “143

in implementation step, 178 “181

by learning councils, 201 “202

Mars Observer, 22

measurements

learning, 72

training, 73, 112 “113

meeting (with senior management), 162 “164

Mentergy, 192

mentoring, 220 “222

microphones, 122

Microsoft Project, 142

middle management, 165 “168

Miller Brewing, 30

mission, 62

Motorola, 30, 41 “42

multimedia developers, 106

The Multimedia Monitor, 41, 150