Exercise solutions

Exercise 1: Possible Solution

Person	Title	Objectives
Nancy Gordon	Chief Executive Office	All employees should have access to the web site.Training should supplement existing training.Offer videos of common tasks .Site should be searchable.Users must be able to stop and resume lessons.
Cory Owens	Accountant	Speed issues need to be addressed.Computer needs to be brought current.
Sarah Sullivan	Claims Adjuster	Users should be able to pause and resume lessons.Need to take multiple operating systems into account.Include access from home.
Michael Bogner	Chief Information Officer	Upgrade computers to at least 800 MHz, 128MB RAM.Upgrade browsers.Replace 240 PCs as part of project.Systems require XP operating system.XP training required.
Jill Vaughn	Web Designer	Include plug-ins for browsers.
Jackson Dahl	Web Integrations Team Leader	Need faster bandwidth.Keep in mind security issues.Need new web server for ColdFusion database.

Exercise 2: Possible Solution

Project Charter

Project Name : Click and Learn: Web-Based Training Initiative

Project Sponsor: Nancy Gordon, CEO

Project Manager: Your name here

Project Goal: A new web-based training program will be created and implemented company-wide by January 2003.

Business Case:     There s something new and exciting happening at Ogden Underwriters Insurance Company, and it s not a new life insurance policy. It s web-based training (WBT). WBT will allow us to replace and supplement traditional classroom training on all topics.

No longer will you have to enroll in the same four- hour class because you ve forgotten how to do one ten-minute task. No longer will you get hours and even days behind schedule because you needed to attend a class on the latest procedure for your department. No longer will you need to pester help desk staff, your neighbor, or your favorite computer nerd about how to write a macro.

Instead you ll just click and learn.

Our WBT service will allow employees from around the world to access the information it contains. That means each office and mobile user , and even those who work at home will be able to log in to our site and access the information they need anytime , day or night.

We ll provide forms, printable directions, and videos of various tasks for each department. Because this technology is web based, it doesn t matter what operating system your computer is running. It s going to be great.

You ll be able to search for a specific topic or take an entire structured course. And thanks to our modular approach, you ll be able to pause your training should you get interrupted and then resume it minutes or even days later.

Required Resources:     Of course, with this technology there are fundamental changes that will affect all of us. For a start, all users will receive the latest version of Microsoft Internet Explorer and the additional software required to view the videos and complete the WBT classes. 240 computers will be replaced with new, speedy PCs running Windows XP.

Our web server farm will grow to add an additional database server. Additionally, our fractional T1 line will be replaced with a full T1 line starting next spring.

Timeline:

• First 30 days Replace 240 older PCs with new computers. Begin offering classes on Windows XP as part of rollout. Work with web developers to create a schedule of course listings for each department .

• Second 30 days Continue development of web courses. Order T1 installation. Install and work with Jill Vaughn and Jackson Dahl on integration for ColdFusion server and current web servers.

• Third 30 days Begin creation of videos, streaming software, and bandwidth utilization issues. Work with Jill and Jackson on links for Microsoft Explorer upgrade scripts.

• Final 30 days Go live with initial classes and test usage. Throttle servers and document results. As month progresses, continue to go live with additional offerings. Create form to request additional courses, troubleshooting, and support.