1. | Quality comprises what two things to a project manager?
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2. | What must every project have to ensure the work in the project sticks to a standard of quality?
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3. | Complete the sentence : Research allows the project manager to create the vision of the project. ________________ allows the project manager to transfer the vision.
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4. | What is the difference between quality and grade?
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5. | How are the value of a service and the value of a product measured?
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6. | What is QA?
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7. | What is the purpose of quality planning?
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8. | Of the following, which is a factor that measures the quality of the management process?
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9. | All of the following do not describe QC except for which one?
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10. | What is the purpose of a Project Information Center?
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11. | What value determines that when seven consecutive results of testing are on one side of the mean, this is an assignable cause?
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12. | What is the purpose of a Pareto Chart?
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13. | Of the following, which is not one of the five areas of the project management process?
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14. | What is the definition of Total Quality Management?
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15. | What is Continuous Quality Improvement?
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Answers
1. | A, D. Quality for a project manager comprises two factors: the quality of the deliverable and the quality of the experience to produce the deliverable. Commitment of the project team and of management will certainly aid in creating a good deliverable, but those factors are part of the quality of the experience to create the deliverable. |
2. | C. Clearly defined requirements are required for the project manager to check the status of the project s work. Should the project be moving away from the project s objective, the project manager must take corrective actions to nudge the project back on track. |
3. | D. Leadership allows the project manager to transfer the vision of the project from a personal concept to a goal for the project team. |
4. | B. Quality is the capability of a project to conform to the requirements as expected by the customer. Quality is planned into a project, not inspected into it. Grade is the ranking of a material or service, such as paper, metal, or first-class versus coach. |
5. | D. Goods and services are measured with each usage. The more often the goods and services are used productively, the greater their value. An expensive project that creates a deliverable that is rarely used has a small ROI. |
6. | C. QA is an organization-wide approach to ensuring the prevention of defects within the project. QA is prevention-driven while QC is inspection-driven. |
7. | A. Quality planning is the process determining which quality standards are relevant to a project and then how the project work will achieve these quality requirements. |
8. | B. The results of a project are always the ultimate barometer of quality for a project. The project plan may be beautifully written, but if it is not implemented properly, poor quality ensues. The project team must be dedicated to the project, but dedication without leadership and a focus on the deliverables will not ensure quality. Finally, budget management is essential in every project, but it will not ensure quality. The planning, the project team, and budget management, among other attributes, must all work in harmony to create quality results. |
9. | C. All of the answers, except for C, describe QA. Inspection is a key activity within QC. |
10. | B. A Project Information Center is useful for organizing all facets of a project. It is typically a room dedicated to the project where resources, testing, and documentation can take place. |
11. | C. The Rule of Seven is a guideline that states when seven consecutive results of testing fall on one side of the mean in a control chart there is some purpose for the event. This is an assignable cause. |
12. | A. Quality management is a top-down approach to project management. The project manager implements quality in every facet of the project as part of the project plan. The project team members will then absorb the dedication to quality in their implementation processes. |
13. | C. Project organization is not one of the five phases of the project management. The five areas are initiating, planning, executing, controlling, and closing. |
14. | B. TQM is the belief that all employees within an organization are consistently working to fulfill customers needs and at the same time working toward improving productivity by refining processes. |
15. | A. Continuous Quality Improvement is the theory that all practices within an organization are processes. These processes then can be infinitely improved to streamline the business cycle and better the quality of the organization regardless of its deliverable. |