Self Test

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1.	Which of the following is responsible for the quality of the project deliverables? Project champion Project team Stakeholders Customers
2.	What type of chart is this? Control Pareto Scatter Flow
3.	You are the project manager for the BBB Project. Stacy, a project team member, is confused about what QA is. Which of the following best describes QA? QA is quality assurance for the overall project performance. QA is quality acceptance according to scope verification. QA is quality assurance for the project deliverable. QA is quality assurance for the project stakeholders.
4.	You are the project manager for the Photo Scanning Project. This project is similar to another project you have completed. Your project is to electronically store thousands of historical photos for your city's historical society. Quality is paramount on this project. Management approaches you and asks why you have devoted so much of the project time for planning. Your response is which of the following? This is a first-time, first-use project, so more time is needed for planning. Planning for a project of this size, with this amount of quality, is mandatory. Quality is planned into a project, not inspected in. Quality audits are part of the planning time.
5.	You are the project manager for the Floor Installation Project. Today, you plan to meet with your project team to ensure the project is completed with no deviations from the project requirements. This process is which of the following? Quality planning Quality management Quality control Quality assurance
6.	You are the project manager for the ASE Project. This project must map to industry standards in order to be accepted by the customer. You and your team have studied the requirements and have created a plan to implement the deliverables with the appropriate level of quality. This process is called which of the following? Quality planning Quality management Quality control Quality assurance
7.	Which of the following is an example of internal failure cost? Rework Quality audits Random quality audits Project team training
8.	QC is typically a(n) _________________ process. Management Project manager Audit Inspection
9.	QA is typically a(n) ____________________ process. Management Project manager Audit Inspection
10.	You are the project manager for a large manufacturer of wood furniture. Your new project is the Shop Table Project, which will be the creation and manufacturing of a new table for woodworkers to use in their wood shops. On this project you have elected to use JIT for scheduling. Which of the following is an advantage to using JIT? Requires materials to be readily available. Allows the project team to have control over the materials. Decreases the inventory investment. Allows for a broad range of deviation than other inventory solutions.
11.	Your company has elected to use ISO 9000 standards. What is an attribute of ISO 9000? It ensures your company follows its own quality procedures. It ensures that your company will follow the set phases in each project from initiation to closure. It ensures that your company maps its processes to a proven process within the program. It ensures that QA and QC are integrated into the product or service your organization offers.
12.	You are the project manager of the Halogen Installation Project. As this project gets underway, you receive notice from the program manager that the organization will be moving to Kaizen technologies as part of its quality management program. What are Kaizen technologies? Small improvements for small results Small improvements for all projects Small process and product improvements that are carried out on a continuous basis Small process improvements that are made to shorten the project duration
13.	A fishbone diagram is the same as a(n) ______________________ chart. Ishikawa Pareto Flow Control
14.	Management has asked you to define the correlation between quality and the project scope. Which of the following is the best answer? The project scope will include metrics for quality. Quality metrics will be applied to the project scope. Quality is the process of completing the scope to meet stated or implied needs. Quality is the process of evaluating the project scope to ensure quality exists.
15.	Which of the following is most true about quality? It will cost more money to build quality into the project. It will cost less money to build quality into the project process. Quality is inspection driven. Quality is prevention driven.
16.	_________________ is a business philosophy to find methods to continuously improve products, services, and business practices. TQM ASQ QA QC
17.	In quality management, which of the following is not an attribute of the cost of nonconformance? Loss of customers Downtime Safety measures Rework
18.	You are the project manager for the KOY Project. This project requires quality that maps to federal guidelines. To ensure that you can meet these standards, you have elected to send the project team through training specific to the federal guidelines your project must adhere to. The costs of these classes can be assigned to which of the following? Cost of doing business Cost of quality Cost of adherence Cost of nonconformance
19.	You are the project manager for the KOY Project. This project requires quality that maps to federal guidelines. During a quality audit, you discovered that a portion of the project work is faulty and must be done again. The requirement to do the work is an example of which of the following? Cost of quality Cost of adherence Cost of nonconformance Cost of doing business
20.	Optimal quality is reached at what point? When the stakeholder accepts the project deliverable. When revenue from improvements equal the costs of conformance. When revenue from improvement equals the incremental costs to achieve the quality. When revenue from corrective actions equals the costs of the improvement.
21.	You are the project manager of the JKL Project. The project is having some flaws in its production. Which analysis tool will allow you to determine the cause-and-effect of the production faults? Flow chart Pareto diagram Ishikawa Control chart
22.	Linda is the project manager of a manufacturing project. She and her project team are using design of experiments to look for ways to improve quality. Which of the following best describes the method Linda and her team are using? Design of experiments allows the project manager to move the relationship of activities to complete the project work with the best resources available. Design of experiments allows the project manager to experiment with the project design to determine what variables are causing the flaws. Design of experiments allows the project manager to experiment with variables to attempt to improve quality. Design of experiments allows the project manager to experiment with the project design document to become more productive and provide higher quality.
23.	You are the project manager of the Global Upgrade Project. Your project team consists of 75 project team members around the world. Each project team will be upgrading a piece of equipment in many different facilities. Which of the following could you implement to ensure the project team members are completing all of the steps in the install procedure with quality? Checklists WBS PND The WBS dictionary
24.	Mark is the project manager of the PMH Project. Quality audits of the deliverables show there are several problems. Management has asked Mark to create a chart showing the distribution of problems and their frequencies. Management wants which of the following? Control chart Ishikawa chart Pareto diagram Flow chart
25.	In the following graphic, what does the highlighted area represent? Out of control data points In control data points Rule of seven Standard deviation

Answers

1.	þ B. The project team (the individuals completing the project work) is responsible for the quality of the project deliverables. ý A is incorrect; the project champion may review the work, but the responsibility to quality does not lie with this individual. C and D are also incorrect choices; the customer and other stakeholders are not responsible for the quality of the project.
2.	þ A. The chart shown is a control chart. ý B is incorrect since a Pareto diagram maps categories of issues and their frequency. C is incorrect; a scatter chart compares common values across multiple categories. D, a flow chart, is incorrect also; flow charts illustrate how a process moves through a system and how the components are interrelated.
3.	þ A. QA is concerned with overall project quality performance. ý B, C, and D are incorrect because they do not correctly explain quality assurance.
4.	þ C. Of all the choices presented, this is the best answer. Quality is planned into the project and the planning requires time. ý A is incorrect because a project of this nature has been completed before. B is incorrect because there is not enough information provided to determine what the quality demands of the project are. D is incorrect because quality audits are not part of the planning processes.
5.	þ A. Quality planning should be completed prior to the work beginning-and thereafter be revisited as needed. ý B is incorrect as Quality management is not an applicable answer to the scenario; C and D are incorrect, because QA and QC are part of quality management.
6.	þ A. Quality planning is the process of creating a plan to meet the requirements of quality. ý Choices B, C, and D are incorrect because they do not explain the process in the questions scenario.
7.	þ A. Internal failure cost is attributed to failure that results in rework. It is an example of the cost of nonconformance to quality. ý B and C are incorrect; quality audits are not a cost associated with nonconformance. D is incorrect because project team training is an example of the cost of conformance to quality.
8.	þ D. QC requires an inspection of the work results. While quality is planned into a project, inspections ensure it exists. ý A is incorrect; QA is a managerial function. B is incorrect because another department, team member, or SME can complete QC. C is incorrect; an audit is too broad an answer for this question. Audits can be financial, schedule, or quality driven.
9.	þ A. QA is typically a management process. ý B is incorrect because another department, team member, or SME can complete QC. C is incorrect because an audit is too broad of an answer for this question. Audits can be financial, schedule, or quality driven. D is wrong because QA is typically not an inspection process.
10.	þ C. JIT, just-in-time scheduling, decreases the investment in inventory. However, mistakes with the materials can cause downtime if no additional materials are on hand. ý A is incorrect because materials are only available when they are needed. B is incorrect; the project team must use caution not to waste the materials. D is incorrect because JIT does not allow a broad range of deviation.
11.	þ A. ISO 9000 is not a quality management system, but a system to ensure an organization follows its own quality procedures. ý B, C, and D are all incorrect. These choices do not correctly describe ISO 9000.
12.	þ C. Kaizen technologies are small changes to processes and products on a steady, continuous basis to save costs and improve quality. ý A is incorrect; while Kaizen does implement small process changes, it does not aim for small results. B and D are also incorrect. Kaizen does not have to be implemented in all projects, though it often is. Kaizen is also not interested in necessarily reducing the project duration.
13.	þ A. A fishbone diagram is the same as an Ishikawa diagram. ý B, C, and D are incorrect; these charts and diagrams accomplish goals other than the cause-and-effect of the Ishikawa.
14.	þ C. Quality, in regard to the project scope, is about completing the work as promised. ý A is incorrect; the project scope will have requirements for acceptance, but may not have metrics for quality defined. B and D are also incorrect.
15.	þ D. Quality is prevention driven. Quality wants to complete the work correctly the first time to prevent poor results, loss of time, and loss of funds. ý A and B are incorrect; there is no guarantee that a project will cost more or less depending on the amount of expected quality. Incidentally, lack of quality will likely cost more than quality planning because of the cost of nonconformance. C is incorrect because quality is planned into a project, not inspected in.
16.	þ A. TQM, Total Quality Management, is a business philosophy to find methods to continuously improve. ý B, ASQ (American Society of Quality) is not a business philosophy. C and D are attributes of TQM, but are not correct answers for this question.
17.	þ C. A safety measure is not an attribute of the cost of nonconformance, but rather a cost of adhering to quality. ý A, B, and D are incorrect choices; these are all attributes of the cost of nonconformance.
18.	þ B. Training to meet the quality expectations are attributed to the cost of quality. ý A, C, and D are incorrect because these choices do not describe training as a cost of quality.
19.	þ C. When project work results are faulty and must be done over, it is attributed to the cost of nonconformance to quality. ý A, B, and D are all incorrect; these values do not describe faulty work or the cost of nonconformance.
20.	þ C. Marginal analysis provides that optimal quality is reached when the cost of the improvements equals the incremental costs to achieve the quality. ý A, B, and D are incorrect. These answers do not describe marginal analysis.
21.	þ C. The key words 'cause-and-effect' equate to the Ishikawa diagram. ý A is incorrect; a flow chart will show how a process moves through the system, but not the cause-and-effect of the problems involved. B is incorrect as well. A Pareto chart maps out the causes and frequency of problems. D, a control chart, plots out the results of sampling, but does not show the cause-and-effect of problems.
22.	þ C. Of all the choices presented, C is the best. Design of experiments uses experiments and 'what-if' scenarios to determine what variables are affecting quality. ý A is incorrect because design of experiments, in regard to quality, is not interested in changing the relationship of activities to complete project work. B and D are also incorrect because design of experiments will not be changing project design to determine where flaws exist or to become more productive.
23.	þ A. Checklists are simple but effective quality management tools that the project manager can use to ensure the project team is completing the required work. ý B, C, and D are all incorrect. The WBS, PND, and WBS dictionary are not tools the project team can necessarily use to prove they've completed required work. Checklists are the best approach for this scenario.
24.	þ C. Management wants Mark to create a Pareto diagram. Recall that a Pareto diagram maps out the causes of defects and illustrates their frequency. ý A is incorrect because a control chart does not identify the problems, only the relation of the results to the expected mean. B is incorrect because a cause-and-effect diagram does not map out the frequency of problems. D is also incorrect; flow charts show how a process moves through a system and how the components are related.
25.	þ C. The highlighted area shows seven consecutive sampling results all on one side of the mean; this is known as the rule of seven and is an assignable cause. ý A is incorrect; these values are in control. B is correct, but it does not fully answer the question as choice C does. D is incorrect; standard deviation is a predicted measure of the variance from the expected mean of a sampling.

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