PMP Project Management Professional Study Guide

Joseph Phillips

'Microsoft is a registered trademark of Microsoft Corporation in the United States and other countries . McGraw-Hill/Osborne is an independent entity from Microsoft Corporation, and not affiliated with Microsoft Corporation in any manner. This publication may be used in assisting students prepare for a Microsoft Certified Professional Exam. Neither Microsoft Corporation nor McGraw-Hill/Osborne warrants that use of this publication will ensure passing the relevant exam.'

McGraw-Hill /Osborne
2100 Powell Street, 10th Floor
Emeryville, California 94608
U.S.A.

To arrange bulk purchase discounts for sales promotions, premiums, or fund-raisers, please contact McGraw-Hill/ Osborne at the above address. For information on translations or book distributors outside the U.S.A., please see the International Contact Information page immediately following the index of this book.

PMP Project Management Professional Study Guide

Copyright 2004 by The McGraw-Hill Companies. All rights reserved. Printed in the United States of America. Except as permitted under the Copyright Act of 1976, no part of this publication may be reproduced or distributed in any form or by any means, or stored in a database or retrieval system, without the prior written permission of publisher, with the exception that the program listings may be entered, stored, and executed in a computer system, but they may not be reproduced for publication.

1234567890 CUS CUS 019876543

Book p/n 0-07-223063-0 and CD p/n 0-07-223064-9
parts of
ISBN 0-07-223062-2

Publisher
Brandon A. Nordin

Vice President & Associate Publisher
Scott Rogers

Editorial Director
Gareth Hancock

Project Editors
Jody McKenzie
Julie M. Smith

Acquisitions Coordinator
Jessica Wilson

Technical Editor
Cyndi Snyder

Copy Editors
Carl Wikander
Mike McGee

Proofreaders
Carol Burbo
Linda Medoff
Paul Medoff

Indexer
Valerie Perry

Composition
Apollo Publishing Services

Series Design
Roberta Steele

Cover Series Design
Peter Grame

This book was composed with Corel VENTURA Publisher.

Information has been obtained by McGraw-Hill /Osborne from sources believed to be reliable. However, because of the possibility of human or mechanical error by our sources, McGraw-Hill /Osborne, or others, McGraw-Hill /Osborne does not guarantee the accuracy, adequacy, or completeness of any information and is not responsible for any errors or omissions or the results obtained from the use of such information.

For my son, Kyle

About the Author

Joseph Phillips , PMP, IT Project+, is the Director of Education for Project Seminars , a PMI Registered Education Provider. He has managed and consulted on projects for industries including technical, pharmaceutical , manufacturing, and architectural, among others. Phillips has served as a project management consultant for organizations creating project offices, maturity models, and best practice standardization.

As a leader in adult education, Phillips has taught organizations how to successfully implement project management methodologies, information technology project management, risk management, and other courses. Phillips has taught for Columbia College, University of Chicago, Indiana University, among others. He is a Certified Technical Trainer and has taught over 10,000 professionals. Phillips has contributed as an author or editor to more than 30 books on technology, careers, and project management.

Phillips is a member of the Project Management Institute and is active in local project management chapters. He has spoken on project management, project management certifications, and project methodologies at numerous trade shows, PMI chapter meetings, and employee conferences. When not writing, teaching, or consulting Phillips can be found behind a camera or on the working end of a fly rod. You can contact Phillips through www.projectseminars.com.

About the Technical Editor

Cyndi Snyder is s a professional consultant, facilitator, instructor, author and partner in Vista Performance Group. She is an experienced leader in developing strategic and operating plans that have resulted in organizational growth and maturity. Cyndi has 10 years of experience managing a variety of projects from public sector program development to acquisitions and system implementation.

Cyndi has experience in training for the corporate, public sector and academic environment. She currently instructs for UC Irvine, CalTech, and USC. Cyndi also participates in the UC Irvine Project Management Program Advisory Committee. In addition she was a contributor to the Project Management Competency Model was published by the Project Management Institute.

Cyndi is a member of the Project Management Institute and is the Chair of the Chapter Leadership Development and Excellence Committee for 2003 - 2005. She received and award for Outstanding Chapter President of the Year for 2002. Cyndi is a certified Project Management Professional (PMP) and earned her Masters in Business Administration from Pepperdine University.

  About LearnKey

LearnKey provides self-paced learning content and multimedia delivery solutions to enhance personal skills and business productivity. LearnKey claims the largest library of rich streaming-media training content that engages learners in dynamic media-rich instruction complete with video clips, audio, full motion graphics, and animated illustrations. LearnKey can be found on the Web at www.LearnKey.com.

Acknowledgments

Books, like projects, are never done alone.

I'd like to thank Cyndi Snyder for keeping me on track and focused on PMP requirements and test-centric ideas. A big thank you goes to Gareth Hancock for his patience, guidance, conversation, and overall support for this book. Thank you to Jody McKenzie and Julie Smith for their keen organizational skills, attention to details, and ability to keep me moving. Mike McGee and Carl Wikander-thank you for tightening my writing, clarifying my thoughts, and helping me to be a better writer. Thanks also to Jessica Wilson, Carol Burbo, Paul and Linda Medoff, and the talented people in the production department for all of their hard work.

Thank you to my friends and colleagues for their encouragement as this book was created: Linda Barron, Brad Bobich, Stacey Beheler, Scot Conrad, Kallie Cremer, Emmett Dulaney, Rick Gordon, Greg Kirkland, Don Kuhnle, Nancy Maragioglio, Deanna Moreland, Heather Rippey, Phil Stuck and my brothers Steve, Mark, Sam, and Ben.