Copyright

Process Improvement Essentials

by James R. Persse

Copyright © 2006 O'Reilly Media, Inc. All rights reserved. Printed in the United States of America.

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Editors	Mary O'Brien and Tatiana Apandi
Production Editor:	Sanders Kleinfeld
Copyeditor:	Linley Dolby
Indexer:	Reg Aubry
Cover Designer:	Mike Kohnke
Interior Designer:	Marcia Friedman
Illustrators:	Robert Romano and Jessamyn Read
Printing History:
September 2006:	First Edition.

The O'Reilly logo is a registered trademark of O'Reilly Media, Inc. Process Improvement Essentials and related trade dress are trademarks of O'Reilly Media, Inc. CMM and CMMI are registered trademarks of the Carnegie Mellon University Software Engineering Institute (SEI). ISO 9001:2000 is a copyright of the International Organization for Standardization. Many of the designations used by manufacturers and sellers to distinguish their products are claimed as trademarks. Where those designations appear in this book, and O'Reilly Media, Inc. was aware of a trademark claim, the designations have been printed in caps or initial caps.

While every precaution has been taken in the preparation of this book, the publisher and author assume no responsibility for errors or omissions, or for damages resulting from the use of the information contained herein.

ISBN-10: 0-596-10217-8

ISBN-13: 978-0-596-10217-3

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