I

Index

[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [Z]

Ichwantoro, Kricket
IDEAL (Initiate, Diagnose, Establish, Act, and Learn)
IdeaMall
implementation scheduling
improvement opportunities, identifying
industry, borrowing successes from
Information Technology Management
Initiate, Diagnose, Establish, Act, and Learn (IDEAL)
innovation and process
inputs
institutionalization
     Assassins
     Blind Victors
     Drill Sergeants
     Gentle Shepherds
     Personal Trainers
     Thankful Patrons
International Electrotechnical Commission (IEC)
International Federation of the National Standardizing Associations (ISA)
International Organization for Standardization 2nd 3rd
invisibility of technology industries
iSix Sigma
ISO 9000
     as a family of standards
     history
     ISO 9001, ISO 9002, ISO 9003, and ISO 9004
ISO 9001, ownership 2nd
ISO 9001:2000 2nd
    adoption considerations
         adoption depth
         application to IT
         auditing and oversight
         configuration management
         continuous improvement
         cultural shift
         defect management
         design
         documented ROIs
         focus on customer satisfaction
         focus on quality
         legislated support
         long-term view
         management responsibility
         measurement activity
         organizational oversight
         planning
         program documentation
         program recognition
         proven effectiveness
         reporting
         required actions
         required knowledge and skills
         requirements management
         resource commitments
         resources
         root-cause analysis
         short-term view
         statistical process controls
         supplier management
         supported community
         third-party recognition
         training
         validation
         verification and inspections
     common structure
     five core directives
         establish processes to meet the requirements
         improve continuously based on the results
         monitor, control, and measure the processes
         provide resources to run the processes
         understand the requirements
     history of 2nd
     normative reference (Section 2)
     Quality Management System (QMS)
     required records
     resources
     scope (Section1)
    Section 4. Quality Management System
         Documentation Requirements
         General
    Section 5. Management Responsibility
         Customer Focus
         Management Commitment
         Management Review
         Planning
         Quality Policy
         Responsibility, Authority, and Communication
    Section 6. Resource Management
         Human Resources
         Infrastructure
         Provide Resources
         Work Environment
    Section 7. Product Realization
         Control of Monitoring and Measuring Devices
         Customer-Related Focus
         Design and Development
         Planning of Product Realization
         Production and Service Provision
         Purchasing
    Section 8. Measurement, Analysis, and Improvement
         Analysis of Data
         Control of Nonconforming Product
         General
         Improvement
         Monitoring and Measurement
     shall statements
     structure and design of
     terms and conditions (Section 3)
IT
     application to
     integration, challenge of
     lack of accountability
     success statistics
ITIL