| | 1. | K. Ishikawa, What is Total Quality Control? The Japanese Way (D. J. Lu, Trans.) (Englewood Cliffs, NJ: Prentice-Hall, 1985). | | 2. | K. Ishikawa, Guide to Quality Control, Asian Productivity Organization (White Plains, NY: Kraus International Publications, 1982). | | 3. | H. Kume, Statistical Methods for Quality Improvement, The Association of Overseas Technical Scholarship (AOTS), Japan, 1985. | | 4. | K. T. Ulrich and S. D. Eppinger, Product Design and Development (New York, NY: McGraw-Hill/Irwin, 2002), p. 7. | | 5. | S. Moriguchi, Software Excellence: A Total Quality Management Guide (Portland, OR: Productivity Press, 1997), p. 52. | | 6. | K. Ozeki and T. Asaka, Handbook of Quality Tools: The Japanese Approach (Portland, OR: Productivity Press, 1990), pp. 175178. | | 7. | Op cit Kume, pp. 4953. | | 8. | Ibid, pp. 9495. This reference also provides a pretty good presentation on construction, application, and interpretation of control charts, pp. 92141. | | 9. | W. A. Florac and A. D. Carleton, Measuring the Software Process (Boston: Addison-Wesley, 1999), p. 207. This book is a great reference for SPC in a software development context. |
|
