| 1. | K. Lewin, "Resolving Social Conflicts and Field Theory in Social Science," American Psychological Association, Washington, D.C., 1997. | | 2. | R. Zultner, "The Deming Way: A Guide to Software Quality (Adapted by Richard Zultner)," "Fourteen Points for Software Managers," brochure from Zultner & Co., 12 Willingford Dr., Princeton, NJ 08540, copyright 1988, Zultner & Co., reprinted with permission. | | 3. | R. Zultner, "The Deming Way: A Guide to Software Quality (Adapted by Richard Zultner)," "Obstacles to Software Quality" and "Seven Deadly Diseases of Software Quality," brochure from Zultner & Co., 12 Willingford Dr., Princeton, NJ 08540, copyright 1988, Zultner & Co., reprinted with permission. | | 4. | N. M. Tichy and S. Sherman, Control Your Destiny or Someone Else Will (New York: HarperBusiness, 2001), p. 13. | | 5. | A. Fornari and G. Maszle, "Lean Six Sigma Leads Xerox," Six Sigma Forum, Volume 3, Number 4, August 2004, p. 11. | | 6. | B. Schlender, "Gurus: Peter Drucker Sets Us Straight," Fortune, 12 January 2004. | | 7. | P. M. Senge, The Fifth Discipline: The Art and Practice of Learning Organization (New York: Doubleday Currency, 1990), p. 4. | | 8. | N. M. Tichy, The Cycle of Leadership (New York: HarperBusiness, 2002), p. 8. | | 9. | Ibid. | | 10. | W. E. Deming, Out of the Crisis (Cambridge, MA: MIT Press, 2000). | | | 11. | N. Logothetis, Managing for Total Quality (London: Prentice-Hall International, 1992), p. 51. | | 12. | T. B. Wilson, Rewards That Drive High Performance (New York: AMACOM, 1999), p. 2. | | 13. | W. Humphrey, Winning with Software: An Executive Strategy (Boston: Addison-Wesley, 2002), pp. 77104. | | 14. | A. Tilin, "The Smartest Company of the Year," Business 2.0, JanuaryFebruary 2005, p. 72. |
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