| 1. | Do we need a totally different approach to software quality as compared to manufacturing? Why or why not? |
| 2. | Who should lead DFTS initiatives? What do they do in particular? |
| 3. | Explain the PICS framework. Why is it important to use a step-by-step approach? What are the benefits of the PICS framework? |
| 4. | Why is management buy-in important? What are the typical interests of the CEO and top management team regarding a major initiative? |
| 5. | Explain how Lewin's Force Field Analysis Model helps you understand the process of introducing a major change. |
| 6. | What are the outcomes of a successful management buy-in process? What can go wrong if DFTS is perceived as a program to be implemented? |
| 7. | How should an organization go about communicating its decision to launch a DFTS initiative? |
| 8. | Why is it important to understand the pitfalls of a DFTS initiative? Briefly discuss some common pitfalls. |
| 9. | Why is laying foundations of a quality-focused organization critical in a successful implementation? How can an organization initiate a quality culture through its ranks? |
| 10. | What are the key elements of an organizational infrastructure? Why are they important in a quality initiative? |
| 11. | Critically appraise the roles of the key players in a DFTS initiative presented in this chapter. |
| |
| 12. | What are the key requirements of an organizational structure that is supportive of a DFTS initiative? Draw an organizational chart that meets these requirements. |
| 13. | Identify the key elements of a reward system that is supportive of a DFTS initiative. What are some important nonfinancial rewards? How important are they? |
| 14. | What is the significance of CoSQ in a DFTS initiative? Would you launch one without it? |
| 15. | What is the importance of training support personnel in the DFTS process? What can go wrong if they are not trained? |
| 16. | Compare and contrast the training of black belts and master black belts. Why should DFTS team members possess black belt skills rather than just green belt? |
| 17. | What do you monitor following a DFTS implementation? What are the benefits of a strong monitoring system? |
| 18. | Using Lewin's Three-Step Model, explain what measures an organization can take to "freeze" and sustain the gains of a DFTS initiative. |
| 19. | What key measures can be taken to ensure smooth integration and expansion of the DFTS initiative? What can go wrong in the absence of such measures? |
