C

Index

[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Y] [Z]

CAP (Change Acceleration Program)
Capability Maturity Model (CMM) 2nd 3rd 4th
Capability Maturity Model Integration (CMMI) 2nd 3rd
Carnegie Mellon University Software Engineering Institute
case studies
     aircraft control software
     Blitz QFD 2nd 3rd
         analyzing customer's needs
         analyzing essential tasks 2nd
         deploying high-value customer needs 2nd
         discovering customer's needs
         gemba visits
         in-depth analysis
         prioritizing customer's needs
         problems with new development
         structuring customer's needs
     CoSQ at Intents Software 2nd
     ECM (electronic countermeasure) system
    Expert Choice solution
         distributive and ideal synthesis modes
         dynamic sensitivity analysis
         gradient sensitivity analysis
         hierarchical model of IT dilemma
         local and global priorities
         pairwise comparisons
         performance sensitivity analysis
         ratio scale priorities for objectives
     General Electric (GE) Operating System
     General Electric (GE) Six Sigma initiative
         CEO-driven approach
         cultural compatibility
         investment in human resources
         management infrastructure
         reward system
         strategic compatibility
         teaching infrastructure
     IT portfolio alignment 2nd
         challenges of
         design
         extensions
         IT project proposals
         iterative process phases
         measurement
         objectives hierarchy
         objectivity
         optimization
         risk
         structuring complexity
         synthesis
     MD Robotics 2nd
     parameter design example
     QFD for new product development
         consumerism
         demand for new products
         examples of
         quality tools
         self-evaluation of NPD efforts
     QFD for unprecedented software
     railroad MIS functional specification
     Ramsay County, Minnesota justice system
     RES (Raytheon Electronic Systems) 2nd
         CoSQ costs and benefits
         CoSQ data gathering
         CoSQ institutionalization
         CoSQ model
         CoSQ tracking
         difficulties encountered
         implications of
         lessons learned
         predictability
         productivity
         rework cost savings
         ROI results
         software improvement initiative
         software quality
     software field maintenance
     Submarine Spitfire
     Taguchi Methods for RTOS design verification
     Tata Consultancy Services (TCS)
     Toyota Production System (TPS)
         people
         philosophy
         planning
         production
catastrophic failure
cause-and-effect diagrams
     classifying processes with
     definition of
     elements of
     identifying causes with
     purpose of
     recommended applications
CBO (Common Business Objects) layer
CCM (CORBA Component Model)
CEOs
     General Electric (GE) Six Sigma initiative
     role in DFTS implementation
change
     Change Acceleration Program (CAP)
     layers of resistance to
Change Acceleration Program (CAP)
changing requirements
charts [See also diagrams.]
     bar charts
    check sheets
         definition of
         example of
     Chief Quality Officer (CQO)
     chunks
     CIDM (Customer Integrated Decision Making) 2nd
     clarity 2nd
     classes
    classification of CoSQ (cost of software quality)
         appraisal costs
         downstream internal failure costs
         external failure costs
         prevention costs
         upstream internal failure costs
     cleaning up
     cleanliness
     CMM (Capability Maturity Model) 2nd 3rd 4th
     CMMI (Capability Maturity Model Integration) 2nd 3rd
     coherent development 2nd
         best efforts
         Essential Path Method (EPM)
     cohesiveness of teams
     COM+
     Combination I.D./Matrix Method (prioritization matrices)
     Common Business Objects (CBO) layer
     Common Object Request Broker Architecture (CORBA)
     communication
         effective communication
         failure of
         management's consensus and commitment, communicating
         organization-wide consultation and communication
    control charts
         control limits
         definition of
         R charts
         recommended applications
         X-Barcharts
         XmR charts
    flowcharts
         creating
         definition of
         detailed flowcharts
         high-level flowcharts
         purpose of
         recommended applications
         swim lane flowcharts
         symbols
    Pareto charts
         example of
         recommended applications
     pie charts
     run charts
compilers
complexity
     abstract complexity analysis
     Analytic Hierarchy Process (AHP)
     of computers
     controlling
     IT portfolio alignment
     managing in high-tech start-up enterprises
     managing in patient record systems
     managing in system conversion
     sensitivity to complexity
     of software 2nd
     structuring
component-based software development technology
Comprehensive QFD
computer complexity
computer programming automation
concept selection
concept/architectural FMEA (Failure Modes and Effects Analysis)
concurrent implementation
Conjoint Analysis
Consensus Criteria Method
consistency ratios
consistent comparison problem
consistent performance, achieving with Taguchi Methods
Constraints, Theory of (TOC)
     complexity
     layers of resistance to change
     problems
     Thinking Processes
Consumer Encounters
consumerism
content analysis
content validity
continuous improvement (kaizen)
control charts
     control limits
     definition of
     R charts
     recommended applications
     X-Barcharts
     XmR charts
control factors
control limits
control systems
     belief systems
     boundary systems
     diagnostic control systems
    feedback control systems
         DFTS feedback review framework
         elements of
         establishing
         overview of
     interactive control systems
controllable factors
controlling complexity
CoPQ (cost of poor quality)
copyleft
copyright
CORBA (Common Object Request Broker Architecture)
corporate quality council (CQC)
corporate values, TSP (Toyota Production System) case study
correlation methods
CoSQ (Cost of Software Quality) 2nd 3rd 4th
     ABC and
     benefits of cost-of-quality analysis
     case study: CoSQ at Intents Software 2nd
    case study: RES (Raytheon Electronic Systems)
         CoSQ costs and benefits
         CoSQ data gathering
         CoSQ institutionalization
         CoSQ model
         CoSQ tracking
         difficulties encountered
         implications of
         lessons learned
         predictability
         productivity
         rework cost savings
         ROI results
         software quality
    classification of
         appraisal costs
         downstream internal failure costs
         external failure costs 2nd
         prevention costs
         upstream internal failure costs
     cost of quality tasks
     DCF (Discounted Cash Flow)
     over life cycle
     payback from investment in quality
     pitfalls of
     reporting 2nd
     value of analysis
cost of poor quality (CoPQ)
cost of quality tasks 2nd
cost of software quality [See CoSQ (Cost of Software Quality).]
cost-of-quality analysis
costs
     cost of poor quality (CoPQ)
     cost of quality tasks 2nd
    cost of software quality [See CoSQ (Cost of Software Quality).]
     cost-of-quality analysis
     LCC (life-cycle costs)
     supply costs
cottage industry models
CPM (Critical Path Method)
CQC (corporate quality council)
CQCO (Chief Quality Officer)
creativity [See also TRIZ (Teoriya Resheniya Izobreatatelskikh Zadatch).]
     brainstorming
     importance of
     key points
     Pugh concept selection
criteria
criterion-related validity
Critical Chain project management
critical failure
Critical Path Method (CPM)
cultural changes, integrating
cultural compatibility, General Electric (GE) Six Sigma initiative
customer context analysis
customer environment analysis
customer focus 2nd
Customer Integrated Decision Making (CIDM) 2nd
customer orders, sorting
customer responsiveness
Customer Voice Tables (CVTs) 2nd 3rd 4th
customers
     customer context analysis
     customer environment analysis
     Customer Integrated Decision Making (CIDM) 2nd
     customer satisfaction 2nd 3rd
     Customer Voice Tables (CVTs) 2nd 3rd 4th
     emotions
     end users
     expectations
     external customers
     government agencies
     internal customers
    needs
         analyzing
         analyzing customer needs structure
         changing requirements
         Customer Voice Table (CVT)
         defining for brand-new products 2nd 3rd
         deploying high-value needs 2nd
         discovering
         identifying 2nd
         logical or perceived needs
         prioritizing 2nd
         stated requirements
         structuring 2nd
         unstated requirements
     requirements 2nd 3rd
         Kano's model of customer requirements
     segmentation
     Voice of Customer Analysis 2nd
CVTs (Customer Voice Tables) 2nd 3rd 4th
cyclomatic complexity