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Accountability, 5
and blame, 160
creative, 172
and handling mistakes, 132, 138, 139
and honesty, 31, 35
and plain speaking, 145
Advice, 157
Agendas, hidden, 4, 6, 36, 46, 177
Air National Guard, 159
Airtime, 156, 157
Albion, Mark, 85
Alliances, 164
American Cancer Society, 29, 67, 82
Americans with Disabilities Act, 167
“An Upward Feedback Field Experiment” (Leanne E. Atwater, David A. Waldman and David Atwater), 171
Andavo Travel, 6-11
Angelou, Maya, 37
Anger:
epidemic, 171
self evaluation of, 63
Anonymous surveys, 42, 47, 202
Apologies, 132-133, 139-146
“Apology bonuses,” 140
Appearances, 77
“Applying Personal Leadership Principles to Health Care” (Mike Woods), 139
Appreciation:
and meaningful criticism, 159
note of, 189
showing, 11, 12
of small things, 88
Aquila, Inc., 24
Arthur Andersen, 1, 133
Asking for feedback, 4, 37-57, 207, 208
Assessment Plus, Inc., 13, 38, 199, 200,205
Atlanta Business League, 17
Attack teams, 183
negative, 123
Atwater, David, 171
Atwater, Leanne E., 171
Authenticity, 4-5, 75-90, 209
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