Index_P

P

Pace, 71-72

Packwood, Bob, 146

Partners, learning, 182

Partnerships, 164

Patience, 73

Paybacks of feedback, 42-45

Paychecks, 184

Peers:

and destructive comments, 154-155

pressure from, 124

relationships with, 83, 164

Pennies technique, 28

Pensacola (Florida), 86

Perceptions, 50, 98

of arrogance, 157

gap in, 21-22

of others, 44, 45

Performance, 4, 24-25

addressing poor, 123-124

and expectations, 99

holistic view of, 201

improvement of, 29-31

level of, 198

reviews of, 48, 201

Personal development, 190

Personal information, 4-5, 79, 80, 83, 166

Personality:

change of, 40-41

profiling of, 178, 180

Personalization, 90

Perspectives, 76

Phantom work ethic, 95

Phone coaching, 48

Phrases (time-worn), 109

Plain speaking, 145-146

Political correctness, 33

Popularity contest, 103

Porcelli, Peter, 29

Positive emotions, 69

Positive feedback, 53-55, 186

Positive reinforcement, 178

Posner, Barry, 19

Potter, Linda, 163

Power of Indirect Influence, The (Judith C. Tingley), 169

PowerPoint, 128

“P2P: Person to Person” (Mark Albion), 86

Practical feedback, 52

Praise:

and feedback, 53-55

group, 187

public, 161

recognition of others through, 184-189

Predictability, 4, 66-67

President’s Award (at Marco Ophthalmic), 188

Price fixing, 135

Principles:

of cooperation, 164-165

guiding, 27, 71

Problem-solving space, 183

Productivity, 176, 204

Products, substitute, 132

Professional feedback, 43

Profiling, personality, 178

Profits, 94-95

Programs, community leadership, 182

“Promise-keeping” (Ellwood F. Oakley and Patricia Lynch), 95

Promises/promise keeping, 5, 13, 91111, 210

Promoting understanding, 48

Prompting, 157

Proudfoot (company), 94

Pseudoapology, 146

Psychology, evolutionary, 165

Psychometric accuracy, 200