Chapter 2: Creating Letter-Perfect Documents

Overview

We ve all read advertisements, announcements, and articles that included such embarrassing errors that their authors credibility was significantly undermined ”often enough to make us hesitate about buying a product or accepting a new proposal. The computer is still a long way from being able to guarantee that a document is letter perfect, but a program like Word does offer a number of features that can make the job of creating error-free documents easier.

In this chapter, you use several of these features to create a Frequently Asked Questions page, or FAQ. You can use FAQs, which answer the who-what-where questions about an organization, to introduce any company or group to potential customers or members .

When you have finished with this chapter, you will know how to:

• Store and retrieve often-used text

• Use efficient editing techniques

• Organize documents in Outline view

• Find and replace text

• Check spelling and grammar

• Record changes to documents