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Part II: What Needs to Change
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Chapter List
Chapter 6: Permission in Action—The Internet as a Permission-Only Zone
Chapter 7: Type, Point, Click, and Send Now—Cheaper and faster than a letter, less intrusive than a phone call, less hassle than a fax
Chapter 8: Who’s Minding the Store?: CMR Is Not About How You Look At Customers—It’s About How Customers Look At You
Chapter 9: Personalization Technology—Boon or Bust? Empowering the Customer Requires More than Just Personalization
Chapter 10: But What About the Loyalty Card?—Does CMR Mean the End of Traditional Loyalty Marketing?
Chapter 11: No Card? No Problem! Customers Tell Us a Lot Without Volunteering Personal Information
Chapter 12: All Cows Look Alike: Brand Building—It Begins and Ends with the Customer
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
Absolute Beginner[ap]s Guide to Project Management
What Is the Value of Project Management?
The Project Manager
One Title, Many Roles
Learning from Troubled Projects
Special Situations
Oracle Developer Forms Techniques
Summary
Summary
When to Use WHEN-VALIDATE-RECORD and When to Use WHEN-VALIDATE-ITEM
Basing a Block on a Stored Procedure Involving Object Tables
Record Groups and LOVs Based on Objects
Competency-Based Human Resource Management
Why a Focus on Jobs Is Not Enough
Competency-Based Employee Rewards
Competency-Based Employee Development
The Transformation to Competency-Based HR Management
Appendix C Examples of Life-Career Assessment Exercises
Logistics and Retail Management: Emerging Issues and New Challenges in the Retail Supply Chain
Relationships in the Supply Chain
Temperature-Controlled Supply Chains
Rethinking Efficient Replenishment in the Grocery Sector
The Development of E-tail Logistics
Enterprise Resource Planning (ERP) Systems: Issues in Implementation
Quantitative Methods in Project Management
Introduction to Probability and Statistics for Projects
Organizing and Estimating the Work
Making Quantitative Decisions
Quantitative Time Management
Quantitative Methods in Project Contracts
Special Edition Using FileMaker 8
Working with Field Types
Relationship Optionality
Deriving Meaning from Data
Window Management Techniques
Scheduled Tasks
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