|
|
Facsimile (fax), 101, 271-272
ACD integration with, 48
as terminal device, 29
FAQs, 8
Fax-back, 272
Fax-on-demand, 272
Fax processing, 37
Fax-server, 272
Feature activation, 32-33
Fiber-optic cable, 272
Financial services companies, case studies on, 174-179
First-party call control, 32
First-party CTI, 272
Forecasting, workforce management cycle and, 79
Freephone service, 272
Frequency, 281
Front-office activities, CRM and, 201
|
|