W. Backlog of Orders Is Too HighOverviewBusinesses often lose sales because their delivery times are long due to a backlog of sales. Effectively, this is other Problem Categories expressed in a different form, primarily with respect to capacity and Process Lead Time. For more details see "TimeProcess Lead Time" in Chapter 7, "Tools." ExamplesAny business process that delivers products or services to external Customers. Measuring PerformanceAlthough the primary driver for the project is the backlog in sales, this should be augmented with measures of capacity and theirs relationship with demand. Measure backlog (in units of time), capacity (in entities per time period), along with Takt and Process Lead Time. See also "TimeTakt Time" in Chapter 7. Tool Approach
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