Chapter 3. Customer Trust

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Before you trust a man, eat a peck of salt with him.

”Proverb

Traditional Web development has always set up customers as the "others." They paid the bills but somehow they were a foreign entity intruding on development. Such segregation has consistently backfired. Where developers wanted privacy they got scrutiny; where they wanted blind faith they got distrust . The walls that divide developers from customers sabotage the whole project. XP offers new practices of inclusion that might be hard to swallow at first but pay off immediately.

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