Troubleshooting

If you have difficulty installing or using any of the materials on the companion CD, try the following solutions:

• Turn off any antivirus software that you may have running. Installers sometimes mimic virus activity and can make your computer incorrectly believe that it is being infected by a virus. (Be sure to turn the antivirus software back on later.)

• Close all running programs. The more programs you're running, the less memory is available to other programs. Installers also typically update files and programs; if you keep other programs running, installation may not work properly.

• Reference the ReadMe file. Refer to the ReadMe file located at the root of the CD-ROM for the latest product information (if any) at the time of publication.

If you still have trouble with the CD-ROM, please call the Wiley Product Technical Support phone number at [phone]. Outside the United States, call 1(317) 572-3994. You can also contact Wiley Product Technical Support at http://www.support.wiley.com. John Wiley & Sons will provide technical support only for installation and other general quality control items. For technical support on the applications themselves , consult the program's vendor or author.

To place additional orders or to request information about other Wiley products, please call [phone].