Chapter 12. CRM Resources

The CRM world is very dynamic, so it's very important to keep up with current information through web sites, magazines, books, and conferences. Below is a list of useful resources, organized by type of resource and annotated so you can pick exactly the type of information you are looking for.

The information in this section is, by necessity, static. Up-to-date lists are available from www.ftworks.com/JustEnoughCRM.htm. You can also post additional suggestions there that will be shared with all readers.