THE ROLE OF COACHES

• They build a positive environment.

• They ask questions to analyse needs.

• They use open questions to probe.

• They focus on the needs of the individual.

• They offer suggestions to build on the views expressed by learners.

• They listen actively.

• They seek ideas and build on them.

• They give feedback.

• They agree action plans for development.

• They monitor performance.

• The give ongoing support.

• They focus on improving performance in the current job.

• They assist in raising performance to the required standards.

• They emphasize the present.