"Designing and Managing High Availability IP Networks," Networkers 2004 Session NMS-2T20, http://www.cisco.com/warp/public/732/Tech/grip/docs/deploymanage.pdf.
"Availability Measurement," Networkers 2004 Session NMS-2201, http://www.cisco.com/warp/public/732/Tech/grip/docs/availmgmt.pdf.
Gartner Group, as reported in "Availability Measurement," Networkers 2004 Session NMS-2201, http://www.cisco.com/warp/public/732/Tech/grip/docs/availmgmt.pdf.
"Cisco AVVID Network Infrastructure for Storage Networking," http://www.cisco.com/warp/public/cc/so/neso/stneso/tech/avvis_wp.pdf.
"The ABCs of IP Version 6," http://www.cisco.com/application/pdf/en/us/guest/products/iosswrel/c1127/cdccont_0900aecd8018e369.pdf.