List of Exhibits

Chapter 1: Introduction

Exhibit 1-1: A comparison of IT and non-IT project characteristics.

Chapter 2: The Foundations of Project Management

Exhibit 2-1: Traditional management functions.

Exhibit 2-2: Project management functions.

Exhibit 2-3: Indented WBS.

Exhibit 2-4: Graphical WBS format.

Exhibit 2-5: Sample work breakdown structure.

Exhibit 2-6: Sample precedence table.

Exhibit 2-7: A precedence diagram.

Exhibit 2-8: Network showing early schedule.

Exhibit 2-9: Completed network showing late schedule and critical path.

Exhibit 2-10: A sample Gantt chart.

Exhibit 2-11: Earned value terms, definitions, and formulas.

Exhibit 2-12: Earned value graph.

Chapter 3: Information Technology Project and Systems Life Cycles: Project Management and Team Activities

Exhibit 3-1: Typical IT project life.

Exhibit 3-2: The project and systems development life cycles and activities.

Exhibit 3-3: A sample project charter outline.

Exhibit 3-4: System alternative evaluation parameters.

Exhibit 3-5: Trade-off analysis process.

Chapter 4: Identifying and Developing Customer Requirements

Exhibit 4-1: Tips for writing good statements of work.

Exhibit 4-2: A statement of work format.

Exhibit 4-3: A checklist for making a bid/no-bid decision.

Exhibit 4-4: A sample requirements matrix.

Chapter 5: Organizing the Project Team

Exhibit 5-1: Emotional intelligence competencies.

Exhibit 5-2: The stakeholder management process.

Exhibit 5-3: Stakeholder analysis form.

Exhibit 5-4: Project charter outline.

Chapter 6: Developing the Information Technology Project Plan

Exhibit 6-1: A generic project plan format.

Exhibit 6-2: Risk analysis and contingency strategy matrix.

Exhibit 6-3: Sample schedule and cost-estimating process.

Chapter 7: Risk Management in Information Technology Projects

Exhibit 7-1: A risk management model.

Exhibit 7-2: Path convergence in a network analysis.

Exhibit 7-3: Risk management plan format.

Exhibit 7-4: Cause-and-effect diagram for analyzing risk.

Exhibit 7-5: The risk-filtering process.

Exhibit 7-6: Changing subjective ratings into percentages.

Exhibit 7-7: Comparative risk-ranking form.

Exhibit 7-8: Risk comparisons.

Exhibit 7-9: Weighted risk comparisons.

Exhibit 7-10: Research and development decision tree.

Exhibit 7-11: Research and development decision tree analysis.

Chapter 8: Systems Engineering: The Hub of Project Management

Exhibit 8-1: Systems engineering management is the hub of project management.

Exhibit 8-2: Key system engineering process elements.

Exhibit 8-3: Developing architectures against system functions and requirements.

Exhibit 8-4: Rating alternative architectures.

Exhibit 8-5: The systems engineering process.

Exhibit 8-6: Relationship between project management and systems engineering management.

Chapter 9: Project Monitoring and Control

Exhibit 9-1: Determining PV and EV for task work progress.

Exhibit 9-2: Earned value analysis of an IT project.

Exhibit 9-3: Earned value analysis table.

Exhibit 9-4: CPI and SPI table for controlling the project.

Exhibit 9-5: Tracking CPI and SPI.

Exhibit 9-6: Sample status report format.

Exhibit 9-7: A sample change control process.

Exhibit 9-8: A sample change request form.

Chapter 10: Rapid Development in IT Projects

Exhibit 10-1: Partial example of waterfall development.

Exhibit 10-2: Example of a modified waterfall development.

Chapter 11: Principles of Project Closeout

Exhibit 11-1: A WBS for the closeout phase.

Exhibit 11-2: Activities for closing out a project.

Exhibit 11-3: Sample final project audit format.

Chapter 12: Customer Service—Finishing the Project

Exhibit 12-1: The customer service development process.

Exhibit 12-2: Identifying, understanding, and correcting plan obstacles.

Exhibit 12-3: Elements of superior service tactics.

Exhibit 12-4: Survey response measurement tools.

Exhibit 12-5: Sample customer scorecard.

Exhibit 12-6: Sample report and survey card.

Exhibit 12-7: Keys to effective survey question design.