Index[A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [X] [Z] IBM improvement continual 2nd working harder vs. working smarter and innovation bureaucracy and pace of integration continuous tests for 2nd integration, continuous interfaces designing for reuse and external dependencies and integration testing 2nd internationalization of products Internet as disruptive technology iPod ISO-9000 iterations bug fix-only design reviews and iterative development 2nd |