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Running Microsoft Windows 2000 Professional Authors: Stinson C.,  Siechert C Published year: 2000 Pages: 191-193/317

Troubleshooting an Unsuccessful Plug and Play Installation

If you use Plug and Play devices exclusively, you probably won't experience an unsuccessful device installation. Occasionally, however, Plug and Play might fail to detect the presence of a new device. In that eventuality, you can try one of the following:

• Have Plug and Play rescan your system to see whether it can detect the device.
• Uninstall and reinstall the device.

The second option is available only if the new device appears in Device Manager but Device Manager reports that its drivers are either not present or not working properly. Also, you must be logged on with administrator privileges to uninstall and reinstall a device.

To rescan your system, open Device Manager's Action menu and choose Scan For Hardware Changes. To uninstall and reinstall a device:

1. Right-click the Device Manager entry for the device.
2. Choose Uninstall from the shortcut menu and answer the confirmation prompt.
3. If you are prompted to restart your computer, do so. Otherwise, open Device Manager's Action menu and choose Scan For Hardware Changes.

If Plug and Play fails repeatedly to detect your device, the device probably doesn't meet the Plug and Play requirements. Follow the device vendor's installation instructions. You might need to adjust the device's resource assignments manually.

Adjusting Resource Assignments for a Non-Plug and Play Device

To work properly, devices must avoid conflicts over the assignment of IRQ lines, DMA channels, I/O ports, and memory addresses. The operating system manages resource assignments for Plug and Play devices automatically, but it can't do this for non-Plug and Play devices. Provided you are logged on with administrator privileges, you can use Device Manager to reassign resources used by non-Plug and Play devices.

NOTE

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Changing a resource assignment in Device Manager only tells the operating system which resources the device is using. To make the device use a different resource, you might need to physically adjust the device itself—for example, by changing a switch or jumper position on the device. Consult your device's documentation for instructions.

Before you consider changing a resource assignment, you might want to make sure that a resource conflict actually exists. You can do that as follows :

1. Double-click the Device Manager entry for the device in question.
2. Click the Resources tab.

   The Resources tab's Conflicting Device List shows the names of any devices with which the selected device is in conflict.

To help you decide how to resolve a conflict, Device Manager can show you which resources are currently in use by which devices. To see this view of Device Manager, open Device Manager's View menu and choose Resources By Type. Figure 25-5 shows the Resources By Type view.

NOTE

---

In the case of IRQ lines, the PCI bus (and some PCI cards that plug into it) is capable of sharing an IRQ line among more than one device, as in IRQ 9 and 11 in Figure 25-5, where two devices share each line. In these cases, before you assume a conflict exists between the devices, examine each device's properties to see whether the devices are indicated as working properly or as having a conflict. The lack of an exclamation icon in the Device Manager list is your first indication that these devices might be able to share their IRQ lines.

Figure 25-5. Device Manager's Resource By Type view can help you determine which resources are available for a non-Plug and Play device.

To change a resource assignment for a device:

1. Double-click the Device Manager entry for the device.
2. Click the Resources tab.
3. Clear the Use Automatic Settings check box.
4. In the Resource Settings area of the dialog box, select the resource you want to change.
5. Click the Change Setting button.
6. Select a new value for the resource.

WARNING

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Do not change resource settings unless you thoroughly understand the hardware you're working with. Changing settings improperly can cause your computer to malfunction or become inoperable.

Running Microsoft Windows 2000 Professional Authors: Stinson C.,  Siechert C Published year: 2000 Pages: 191-193/317