Table of Contents

Negotiate and Win: Proven Strategies from the NYPD's Top Hostage Negotiator
by Dominick J. Misino and Jim DeFelice	ISBN:0071428038
McGraw-Hill 2004
In this text, a former NYPD hostage negotiator combines proven advice with riveting real-life stories to cover every vital aspect of a successful negotiation.

Table of Contents
	Negotiate and Win—Proven Strategies from the NYPD’s Top Hostage Negotiator
	Introduction	-	Talk to Me
	Chapter 1	-	Fifty Ninja Warriors at Your Back
	Chapter 2	-	Position Is Everything
	Chapter 3	-	Don’t Give The Bad Guy A Gun
	Chapter 4	-	Contain, Negotiate, Close
	Chapter 5	-	Your Ears Are Your Most Important Tool
	Chapter 6	-	The First Yes
	Chapter 7	-	Is He A Psycho, Or Just A Maniac?
	Chapter 8	-	The Two Ds: Demands And Deadlines
	Chapter 9	-	Sometimes It Only Takes Three Cigarettes
	Chapter 10	-	The Five-Minute Car Deal And More Real-Life Adventures
	Chapter 11	-	Don’t Get Taken
	Index