Index_N

N

Needs:

hostage takers’ demands as, 122

wants versus, 161–163

Negotiable/non-negotiable points, determining, 47–48

Negotiable points, determining, 44–45

Negotiating jobs, 15–17

Negotiation phase, 60, 61–62

Nonhostage mindset, 179–180

Nonjudgmental approach, 47

Non-negotiable points:

determining, 44–45, 47–48

standard, 122