Running the Successful Hi-Tech Project Office

Eduardo Miranda

Artech House
http://www.artechhouse.com

Library of Congress Cataloging-in-Publication Data
Miranda, Eduardo, 1955–.
Running the successful hi-tech project office / Eduardo Miranda.
p. cm. — (Artech House technology management and professional development library)
Includes bibliographical references and index.
ISBN 1-58053-373-6 (alk. paper)
1. Project management. 2. High technology. 3. New products—Management. I. Title II. Series.
HD69.P75M57 2003
658.4'04—dc21 2002044072

British Library Cataloguing in Publication Data
Miranda, Eduardo
Running the successful hi-tech project office. — (Artech House professional development and technology management library)
1. Project management 2. High technology industries—Management
I. Title
658.4'04

1-58053-373-6

Cover design by Igor Valdman

Copyright 2003 ARTECH HOUSE, INC.

685 Canton Street
Norwood, MA 02062

All rights reserved. Printed and bound in the United States of America. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.

All terms mentioned in this book that are known to be trademarks or service marks have been appropriately capitalized. Artech House cannot attest to the accuracy of this information. Use of a term in this book should not be regarded as affecting the validity of any trademark or service mark.

International Standard Book Number: 1-58053-373-6
Library of Congress Catalog Card Number: 2002044072

10 9 8 7 6 5 4 3 2 1

To Mariana, my wife, for her understanding and encouragement
To Tom s, my son, for making me proud every day
To my parents, for their love and example
Without all of them this book would never have existed

Acknowledgments

I would like to thank Anders Hemre, my boss at Ericsson Research Canada for his confidence and support; Lars Rosqvist from Bombardier Transportation; and Mats Hultin from Saab with whom I wrote my thesis on the project office for the Project Management Executive Master Program at Link ping University. I would also like to thank Stephen Hinton from Ericsson for reviewing the chapters and for his contribution to the Project Office Maturity Model; Raul Martinez from RMyA for reviewing the chapters and for challenging me all the way; and Gaetano Lombardi from Ericsson for his comments and review of the preliminary work. Finally, I would like to thank Michael Alton from Knowledge Based Systems for providing me with AIO Win, the tool used to produce the project office diagrams.

About the Author

Eduardo Miranda is currently a program director at Ericsson Research Canada. Before joining Ericsson in 1996, he was the manager of the Software Engineering Process Group for Lockheed Martin Canada. In total he has more than 20 years of experience in the development and maintenance of real-time and information management systems.

Mr. Miranda has a B.Sc. in system analysis from the University of Buenos Aires, Argentina, an M.Eng. in engineering management from the University of Ottawa, Canada, and an M.Sc. in project management from the University of Link ping, Sweden.

He has published more than 10 articles in the areas of software development methods, estimation, and project management. He is an industrial researcher affiliated with the Universit du Qu bec in Montr al, Canada. He has also been a university professor in his native Argentina. He is a member of the Association for Computing Machinery (ACM) and the Institute of Electrical and Electronics Engineers (IEEE) Computer Society.