Setting up the System for Further Troubleshooting

You can set up your computer to assist you in troubleshooting by configuring it to write information about errors to files that can be viewed or sent to a support engineer for analysis.

Local Stop File Creation

Setting up a system to write Stop information to a local Memory.dmp file is useful for servers that are extremely mission critical in nature and that must be backed up and running quickly. When you enable the System Recovery options to create the Memory.dmp file, the system writes the debugging information on your local hard disk drive. The Memory.dmp file on your hard disk drive can be sent to Product Support Services engineers for later analysis, and the server can be restarted. The System Recovery options in Control Panel are enabled by default on computers running Windows 2000 Server but not on computers running Windows 2000 Professional.

Sending the Dump File to Product Support Services

Compress the file, then send your file to support engineers by one of the following methods:

• Upload the file to an FTP server.
• Backup the file to tape and send the tape.
• Use Dumpflop.exe to backup the dump file onto floppy disks and send the disks.

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