AKA | Reversed Thinking |
Classification | Idea Generating (IG) |
The double reversal is a reversed thinking process that allows teams to continue with idea generating after they have run out of ideas or simply have found no novel way of looking at the problem. This tool requires an issue, idea, or goal to be reversed or stated in a negative form in order to gain more ideas of what could cause the problem. Reversing again each reversed idea should produce potential action steps to consider in the problem solution phase.
To identify the less obvious ideas for problem resolution.
To expand the list of ideas developed during a classical brainstorming session.
To search for additional process or quality improvement opportunities.
To recover from an unproductive brainstorming effort.
To further clarify a problem to gain more solution ideas.
→ | Select and define problem or opportunity |
→ | Identify and analyze causes or potential change |
→ | Develop and plan possible solutions or change |
Implement and evaluate solution or change | |
Measure and report solution or change results | |
Recognize and reward team efforts |
Research/statistics | |
1 | Creativity/innovation |
Engineering | |
Project management | |
Manufacturing | |
Marketing/sales | |
Administration/documentation | |
Servicing/support | |
3 | Customer/quality metrics |
2 | Change management |
before
Brainstorming
Round Robin Brainstorming
Focus Group
Crawford Slip Method
Brainwriting
after
Sticking Dots
Opportunity Analysis
Consensus Decision Making
Multivoting
Process Selection Matrix
Reversed also means, for this tool application, the negated or negative form of the idea presented.
STEP 1 The team reviews the session objective or desired improvement goal. See example Reduce the Percentage of "No Shows" in Scheduled Training Workshops.
STEP 2 A list of ideas, previously brainstormed, is displayed and discussed.
STEP 3 The next action taken is to reverse the objective. See example Increase the percentage of "No Shows" in Scheduled Training Workshops.
STEP 4 The team now brainstorms how to make the condition or problem worse—the reversed or negative form of the objective.
STEP 5 Once the reversed ideas have been recorded, the team reverses again all ideas—the double reversal process.
STEP 6 The final step is to add all newly developed ideas to the previous list. The team now has some fresh, different potential solutions to the problem.
Reduce the Percentage of "No-Shows" in Scheduled Training orkshops