Table of Contents

mcsa/mcse self-paced training kit (exam 70-284): implementing and managing microsoft exchange server 2003
MCSA/MCSE Self-Paced Training Kit (Exam 70-284): Implementing and Managing Microsoft Exchange Server 2003
byWill WillisandIan McLean ISBN:0735618992
Microsoft Press 2004 (854 pages)

This official Microsoft Training Kit will help you ace the MCP Exam 70-284 and prepare for on-the-job skills by learning how to plan, install and configure an Exchange Server 2003 infrastructure, monitor and troubleshoot servers, and much more.

Table of Contents
MCSA/MCSE Self-Paced Training Kit (Exam 70-284)–Implementing and Managing Microsoft Exchange Server 2003
About This Book
Chapter 1 - Microsoft Exchange Server 2003 and Active Directory
Chapter 2 - Planning a Microsoft Exchange Server 2003 Infrastructure
Chapter 3 - Configuring a Microsoft Exchange Server 2003 Infrastructure
Chapter 4 - Coexistence with Microsoft Exchange Server 5.5
Chapter 5 - Migrating from Microsoft Exchange Server and Other Mail Systems
Chapter 6 - Installing Microsoft Exchange Server 2003 Clusters and Front-End and Back-End Servers
Chapter 7 - Managing Recipient Objects and Address Lists
Chapter 8 - Public Folders
Chapter 9 - Virtual Servers
Chapter 10 - SMTP Protocol Configuration and Management
Chapter 11 - Microsoft Exchange Server 2003 Security
Chapter 12 - Backup and Restore
Chapter 13 - Monitoring Microsoft Exchange Server 2003
Chapter 14 - Troubleshooting Microsoft Exchange Server 2003
List of Figures
List of Tables
List of Sidebars

Ace your preparation for the skills measured by MCP Exam 70-284—and on the job—with this official Microsoft study guide. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.

Maximize your performance on the exam by learning how to:

  • Plan, install, and configure an Exchange Server 2003 infrastructure
  • Migrate from Exchange Server 5.5 and other messaging systems
  • Implement encryption, virus protection, and other security services
  • Manage recipient objects and address lists
  • Monitor and troubleshoot servers, clusters, data storage, and connectivity
  • Troubleshoot Active Directory operations and other supporting technologies

About the Authors

Will Willis, MCSE, Network+, A+ Certified Technician, is an MIS director/network manager who has coauthored eight books and written countless technical articles and certification practice exams.

Ian McLean, MCSE, MCDBA, MCT, has 20+ years of experience with networking technologies and 35+ years as an educator. He’s written 14 books and currently runs his own consultancy.

MCSA/MCSE Self-Paced Training Kit (Exam 70-284)–Implementing and Managing Microsoft Exchange Server 2003

Will Willis and Ian McLean

Microsoft Press
A Division of Microsoft Corporation
One Microsoft Way
Redmond, Washington 98052-6399

Copyright 2004 by Microsoft Corporation

All rights reserved. No part of the contents of this book may be reproduced or transmitted in any form or by any means without the written permission of the publisher.

Library of Congress Cataloging-in-Publication Data pending.

Printed and bound in the United States of America.


Distributed in Canada by H.B. Fenn and Company Ltd.

A CIP catalogue record for this book is available from the British Library.

Microsoft Press books are available through booksellers and distributors worldwide. For further information about international editions, contact your local Microsoft Corporation office or contact Microsoft Press International directly at fax (425) 936-7329. Visit our Web site at Send comments to

Active Directory, ActiveX, BackOffice, Microsoft, Microsoft Press, MSDN, Outlook, SharePoint, Windows, Windows NT, and Windows Server are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other product and company names mentioned herein may be the trademarks of their respective owners.

The example companies, organizations, products, domain names, e-mail addresses, logos, people, places, and events depicted herein are fictitious. No association with any real company, organization, product, domain name, e-mail address, logo, person, place, or event is intended or should be inferred.

For Microsoft Press:
Acquisitions Editor:Kathy Harding
Project Manager:Julie Pickering

For nSight Publishing Services:
Project Manager:Susan H. McClung
Copy Editor:Melissa Von Tschudi-Sutton
Technical Editor:Christopher M. Russo
Desktop Publishing Specialist:Greg Lam
Proofreaders:Jan Cocker, Jolene Lehr, and Katie O'Connell
Indexer:Rebecca Plunkett

Body Part No. X10-08638

Dedicated in memory of my dad (2/24/1949-9/14/2003), who not only was a father, but a close friend. He taught me to try my best at everything I do, and to not take anything for granted. There never is enough time in life, but I thank God for the time that we did have together.

—Will Willis

To Anne. My love and my life.

—Ian McLean

Will Willis

click to expand Will Willis, MCSE, A+ Certified Technician, Network+, B.A., is a Senior Network Administrator for an international software development company in the Dallas, Texas, area. He is responsible for the network and server infrastructure, for documentation, maintaining disaster recovery preparedness, antivirus strategies, firewalls and network security, infrastructure (servers, routers, switches, hubs, etc.) maintenance and upgrades, and ensuring the reliability and availability of network resources.

Will started out as a help desk tech, providing technical support over the phone for PC hardware and software, and later moved up to a desktop/LAN support specialist position working on an eight-person team to support a 3000+-user, multiple-site network. From that position, Will became a network manager, where he also administered multiple Active Directory domains and servers running BackOffice applications such as Exchange Server, IIS, Site Server, SQL Server, and SMS. He can be reached at and enjoys spending time with his family and writing and recording original music when not busy being a techie. Will has co-authored eight books and scores of technical articles. He has also written practice exams and tech-edited many titles. His first album of guitar-based instrumental music, Darkness into Light, was released in late 2002. Will is also a seminary student, pursuing a Master of Arts in theology. More information on Will can be found at

Ian McLean

click to expand Ian McLean, MCSE, MCDBA, MCT, has more than 35 years experience in industry, commerce, and education. He started his career as an electronics engineer before going into distance learning and then education as a university professor. Currently he runs his own consultancy company. Ian has written 14 books, as well as many papers and technical articles. He has been working with networks since the early 1980s and with Microsoft network operating systems since 1997.


Writing a book is often a strenuous task, particularly when it is in addition to being a full-time IT professional, -time seminary student, and full-time husband and father. The full gamut of emotions come into play: joy, depression, frustration, exhilaration, humility, and pride. I cannot thank my wife Melissa enough for her support when it seemed like from one day to the next she'd never know what my mood would be. I can be a big pain in the rear, but she rarely complains. I'd also like to thank my kids Duncan and Rebekah, who even at 5 years old and 18 months teach me that life is usually a lot simpler than we make it out to be. Seeing the world through their eyes helps me not to worry so much about the things I can't control.

I'd like to also thank my dad, Bill Willis. His fun-loving attitude towards life had a way of draining away life's stress when he was around. He passed away all too young, while I was working on this book, and it has been a great loss in my life. To my mom, Ann, and my sister Alexandra, thanks for everything you guys have done for me over the years.

Thanks to Bill and Melba Duncan for being there for us. Your generosity never goes unnoticed or unappreciated. Donna, you're like a sister to me; thanks for being someone I can talk to about practically anything. It means a lot to me.

Thanks to the gang at The tutors and members of the site form a community that doesn't come easily in the online world. There are too many good people to list everyone individually, but those I am close to know who they are. Special thanks to Lisa Arase, who has been a good friend who is always willing to listen while I ramble on about anything and everything.

Thanks to my lifelong friends: Kim Larsen, Ken Lord, Charles Thompson, Matt Rutherford, Nick Smith, Ian Worcester, Phil Martinelle, Brian Howard, Jimmy Crider, Chad Rolph, Shane Cook, and Matt Bird.

Thanks to everyone at Trinity Southern Baptist Church who has had a positive influence on my life.

Thanks to Annie Miller, Gary Cloninger, Patrick Nesbitt, Ray Street, Bill Thurlow, George Shepherd, and Rick Heffel. You guys make coming to work in the morning something I look forward to.

I feel like I could fill an entire chapter thanking the people who have meant something to me and who influenced me along the way. To everyone I didn't have room to mention specifically, know that you are in my thoughts and prayers.

Will Willis

Writing a book is a team effort, and my part of this one owes much to the outstanding people with whom I worked at Microsoft Press. Kathy Harding, my acquisitions editor, trusted me with the project initially, and gave me a whole heap of encouragement and support, especially in the difficult first stages.

Melissa von Tschudi-Sutton, my copy editor, spotted all sorts of inconsistencies that I'd missed, corrected my English, explained the corrections (which was of enormous assistance) and maintained a consistent Microsoft style that contributed greatly to the quality of the book. Melissa went well beyond the call of duty when I was unsure of elements to be added, and contributed far more to the book than any author can expect of an editor.

The whole operation was managed most efficiently by my project manager at nSight Publishing Services, Susan McClung. Susan made sure that everything was done on time and to specification. She also contributed greatly to the style and consistency of the work and was firm in her handling of an author with an unfortunate tendency to fly off at a tangent.

The mainstay of this entire project was Julie Pickering, my project manager at Microsoft Learning, a true professional who guided and encouraged me through the days when I knew I was never going to get the thing finished. Julie had the impossible job of interfacing between an author who was fortunate to get three hours sleep in a night (and can get bad-tempered at the best of times) and a production team struggling to meet tight deadlines. She handled this task with unfailing tact, courtesy, and kindness.

I also owe a great deal to Chris Russo, my technical editor. Chris's comments were always pertinent and perceptive, and his suggestions added much value to the book. When working to a tight deadline, errors can creep in, and it was an enormous comfort to have someone with Chris's exceptional ability and deep technical knowledge minding my back.

I have known Will Willis for some considerable time—even before we became fellow tutors on the CertTutor forum. I have always admired Will's work, but this is our first joint book. It is an honor to have my name on the same cover as an author of Will's stature.

There are few creatures more antisocial than an author in mid-book. I would have gotten nowhere without the support of my lovely wife, Anne. She has been through this process many times before, and will go through it all again—and still she loves me. I'm a lucky guy.

Ian McLean