Case Scenario Exercise

You are the Exchange 2003 administrator for Coho Winery. The employees at your company use a variety of client computers including IMAP4 and POP3 clients. All employees need to be able to send and receive Internet e-mail. Coho Winery is involved in a number of collaboration projects with Coho Vineyard. Some of the data is confidential.

Coho Winery's marketing employees mostly use Apple Macintosh clients. They frequently send and receive e-mails with large attachments. They report that sometimes their client connections time out when downloading these attachments and that at other times the e-mail messages are difficult to read.

Users who have IMAP4 clients are experiencing a wide range of problems. Your chief information officer (CIO) states that the budget does not permit client upgrades, and she wants you to get the Exchange Server 2003 organization working with the clients that are currently available.

• Requirement 1 Management is concerned that members of the public who browse to the company Web site may be able to access the private collaboration information. You are required to ensure that this cannot happen.

• Requirement 2 Users in the marketing department need to be able to download large attachments. They also need to be able to read all their e-mails without formatting-related problems.

• Requirement 3 You need to ensure that IMAP4 clients receive an acceptable level of service.

Requirement 1

You need to prevent users outside the company from accessing private collaboration information.

1. Management requires assurance that confidential collaboration information is not made available to casual browsers and the general public. How do you set up your Exchange Server 2003 organization to meet this concern?

2. You have delegated the task of configuring the Exchange virtual server to an assistant administrator. You have configured all the appropriate rights and permissions. Your assistant reports that when she attempts to configure HTTP virtual servers (particularly the Exchange virtual server) using Exchange System Manager, most of the controls she wants are dimmed. What do you tell her?

Requirement 2

You need to set up the e-mail system so that members of the Marketing department can read all their e-mail, including messages with large attachments.

1. Your assistant has configured the timeout settings on the POP3 virtual servers on your front-end Exchange Server 2003 servers. Users complain that connections are timing out before they can download large attachments. What is the most likely reason for this?

2. Some of your users who log on to Apple Macintosh computers report difficulties in reading e-mails. What is the most likely reason for this problem?

Requirement 3

IMAP4 clients must receive an acceptable level of service.

1. Users logged on to IMAP4 clients in Coho Winery report poor e-mail performance. Users on other clients are not experiencing the same problems. You inspect the Application log on Event Viewer, but there is insufficient detail for you to diagnose the problem. You decide that you need to monitor IMAPSvc events more closely. In particular, you need more detail when a fault occurs. How do you meet this requirement?