1. | The three most important aspects of a project to stakeholders are: | A. | Cost, Schedule, Strategy | | B. | Schedule, Quality, Risk | | C. | Quality, Cost, Risk | | D. | Cost, Schedule, Quality |
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2. | Quality in the U.S. dates back to: | A. | 1970s | | B. | World War II | | C. | World War I | | D. | Mid-1800s |
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3. | Quality checklists are used to: | A. | Ensure that Quality Assurance steps were followed | | B. | Keep quality inspectors busy | | C. | Inform upper management where failures occur | | D. | Prevent project audits |
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4. | QC measurements play an important role in improving project quality if they are: | A. | Kept in a safe location in the QC organization | | B. | Part of a feedback system to improve quality | | C. | Reported to the customer only in the event of a dispute | | D. | Recorded in the project archives as lessons learned |
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5. | The organization that controls the standards for quality is the ________.
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6. | Which is not true? | A. | Quality is important to products | | B. | Quality can be inspected into any product | | C. | Quality can be influenced by cost | | D. | Quality can be influenced by schedule |
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7. | Quality Assurance was preceded by: | A. | Quality Circles | | B. | Employee Empowerment | | C. | Quality Control | | D. | Inspection |
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8. | Conformance to specifications is one description of ________. | A. | Grade | | B. | Scope | | C. | Quality | | D. | Technical information |
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9. | The food at Wendy's and Spago's are both high-quality but differ in ________. | A. | Objectivity | | B. | Conception | | C. | Scope | | D. | Grade |
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10. | Prior to World War I, what was the focus of quality? | A. | Statistical process control | | B. | Inspection and identification of problems | | C. | Appearance | | D. | There was no quality focus |
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11. | Who is credited with the concept of "Zero Defects"? | A. | Deming | | B. | Crosby | | C. | Ishikawa | | D. | Juran |
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12. | Pareto's Law is sometimes called: | A. | The 85/15 Rule | | B. | The 90/10 Rule | | C. | Pareto's Folly | | D. | The 80/20 Rule |
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13. | After World War I and continuing until after World War II, what quality concept was developed? | A. | Rigorous inspection standards | | B. | Quality Assurance | | C. | Quality Control | | D. | Six Sigma |
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14. | After Quality Control, the succeeding process was: | A. | Quality Concepts | | B. | Six Sigma | | C. | Quality Assurance | | D. | Quality Circles |
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15. | The first recognized expert in quality, who is considered by many to be the "Father of the Quality Movement," was: | A. | Deming | | B. | Baldridge | | C. | Juran | | D. | Crosby |
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16. | What is the act of avoiding quality problems rather than inspecting for them? | A. | Quality Control | | B. | Quality System Work | | C. | Quality Assurance | | D. | Quality Managing |
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17. | A Pareto Analysis often uses: | A. | Bar Charts | | B. | Statistical Process Control Charts | | C. | Normal Distribution Curves | | D. | Linear programming |
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18. | Deming advocated: | A. | Continuous improvement | | B. | Zero defects | | C. | Pareto Analyses | | D. | None of the above |
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19. | As a direct result of Deming's work overseas, the Deming Prize is offered by: | A. | Germany | | B. | France | | C. | England | | D. | Japan |
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20. | Philip Crosby asserted: | A. | Quality costs are sometimes too much. | | B. | Quality is free. | | C. | Zero defects is unachievable. | | D. | Always use statistical process control. |
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21. | Ishikawa is best known for: | A. | The 85/15 Rule | | B. | The Fishbone Diagram | | C. | Japanese application of Deming's theories | | D. | The quality movement in the automobile industry |
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22. | After Quality Assurance came: | A. | Quality Control | | B. | Quality Improvement | | C. | Quality Inspection | | D. | Quality Planning |
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23. | The PMBOK definition of quality includes: | A. | Control | | B. | Assurance | | C. | Planning | | D. | All of the above |
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24. | Deming gave us a revision to the Shewhart Cycle, which is: | A. | Plan, Act, Do, Check | | B. | Plan, Do, Check, Act | | C. | Plan, Check, Do, Act | | D. | Plan, Act, Check, Do |
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25. | When did the U.S. wake up to the benefits of Quality Assurance? | A. | The 1970s | | B. | The 1980s | | C. | The 1990s | | D. | Not until the introduction of Six Sigma |
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26. | The most sought-after quality award offered in the United States is: | A. | The Malcolm Baldridge National Quality Award | | B. | The Philip Crosby Award | | C. | The U.S. Chamber of Commerce Quality Award | | D. | The Juran Award |
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27. | Which quality guru advocated conformance to requirements in his definition of quality? | A. | Baldridge | | B. | Juran | | C. | Deming | | D. | Crosby |
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28. | TQM is attributed to: | A. | Juran | | B. | Deming | | C. | Crosby | | D. | No single person |
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29. | Six Sigma advocates an accuracy rate of: | A. | 99.999% | | B. | 100% | | C. | 99.9997% | | D. | 99.9999% |
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30. | Who defines quality according to the modern concept? | A. | The engineering staff | | B. | The marketing staff | | C. | The CEO | | D. | The customer |
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31. | The project quality policy should be written by: | A. | The customer for each project | | B. | The project team for each project | | C. | Top management for each project | | D. | Accounting for each project |
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32. | How many of the other eight processes discussed in the PMBOK are considered to potentially have an input to Project Quality Planning? | A. | All of them | | B. | All except Project Risk Management | | C. | All except Project Human Resources Management | | D. | All except Project Integration Management |
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33. | The ISO 9000 definition of quality includes: | A. | Ability to supply stated and implied needs | | B. | Only stated needs | | C. | Differentiation of companies by quality | | D. | Only clearly defined needs |
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34. | The Scope Statement for a project is written during: | A. | First status meeting | | B. | Project initiation | | C. | Quality planning | | D. | Project planning |
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35. | The manner in which the inputs to quality are handled is referred to by the PMBOK as: | A. | Definitions | | B. | Guidelines | | C. | Tools and techniques | | D. | Descriptions |
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36. | Another term for a Metric is: | A. | Standards and regulations | | B. | Operational definition | | C. | Product appearance | | D. | Fitness for use |
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37. | Benchmarking is useful for: | A. | Measuring your level of quality against a standard | | B. | Determining your major quality problems | | C. | Engineering quality only | | D. | Software quality only |
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38. | According to the PMBOK, which of the following is not an input to Quality Planning? | A. | Scope Statement | | B. | Quality policy | | C. | Other process inputs | | D. | Fishbone Diagrams |
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39. | Quality Assurance is influenced by: | A. | Quality Planning | | B. | Stakeholder Risk Tolerance | | C. | Nothing from outside the project | | D. | Solely by the customer |
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40. | The idea for continuous improvement in quality is a theme of: | A. | TQM | | B. | Deming | | C. | Crosby | | D. | All of the above |
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41. | What should be the role of inspection in Quality Control? | A. | To determine the level of performance against standards | | B. | To prove you are producing a quality product | | C. | To satisfy upper management and the customer | | D. | Minimally useful because quality cannot be inspected in |
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42. | Recording of the causes for Rework could best be done by: | A. | Pareto Charts | | B. | Changes to the project schedule | | C. | Project Status Reports | | D. | The Comptroller |
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43. | Measuring quality of a product against a standard is called: | A. | Pareto Analysis | | B. | Benchmarking | | C. | Lessons learned | | D. | Auditing |
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44. | Quality Control inputs according to the PMBOK include: | A. | Metrics and Checklists | | B. | Work Process Results | | C. | Quality Management Plan | | D. | All of the above |
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45. | In Quality Control, in order to determine the level of quality against a standard, you should use: | A. | Inspection | | B. | The quality policy of the organization | | C. | Risk Analysis | | D. | Pareto's Law |
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46. | The mathematics of probability are used in: | A. | Histograms associated with Pareto Analyses | | B. | Statistical Sampling | | C. | Ishikawa Diagramming | | D. | None of the above |
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47. | Process adjustments are an output from Quality Control and are the outcome of: | A. | Measuring the cause of failures | | B. | Making necessary changes to processes | | C. | Analysis of Rework | | D. | All of the above |
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