Index_T

T

tape drives, 40

Task Manager

for closing applications, 209–210, 210

for performance, 300–301, 301

Task Scheduler, 68–69

TCO (total cost of ownership), 56

TCP/IP (Transmission Control Protocol/Internet Protocol), 344

configuring, 357

corrupted, 370

Tech Support Guy site, 381, 381, 384

technical support, 458

blame game in, 463

expectations for, 459–460

preparation for, 461–463

repair shops, 463–465

types of, 458–459

technical Web sites, 381–382, 381

evaluating, 382–383

helpful, 383–384, 384

for Windows XP, 385

Expert Zone, 394–396, 395–396

Help and Support Center, 385–388, 386–387

Microsoft, 388

Remote Assistance, 388–393, 390–392

technicians, 10–11, 465

telephone support, 458

temperature. See also overheating

effects of, 73–75

hard drive problems from, 425

monitors for, 282–283

temporary files

for damaged file replacement, 326

Internet, 67

terminating processes, 300

terms of recovery in warranties, 454

testing

beta, 193

modems, 251–255, 253

power supplies, 274

recovery plans, 122

text, saving damaged files as, 337

thermal compound, 282

threads, newsgroup, 378

tiered technical support, 460

time issues

for backups, 130–131

with damaged files, 321–323

in warranties, 454

timing with technical support, 461

toolkits, 92–95, 94

total cost of ownership (TCO), 56

touch in troubleshooting, 141

Tracert command, 365

Transmission Control Protocol/Internet Protocol (TCP/IP), 344

configuring, 357

corrupted, 370

triangles in Event Viewer, 155

trouble codes, 156–158, 157–158

troubleshooting, 138–139

BIOS, 145

bootup screen in, 145

clues in, 156

damage caused by, 142

dead hard drives, 434–437

Device Manager in, 148–152, 148–150, 152

error messages and trouble codes in, 156–158, 157–158

Event Viewer in, 153–155, 153–155

first response in, 140

hardware as suspect in, 158–159

hardware failures, 256–259

journals for, 140, 141

log files for, 145–146, 146

memory upgrades, 200–204, 203–204

mental attitude in, 96

networks, 359

common problems, 365–370, 368

network connectivity, 363–365, 364–365

steps in, 359–363, 361, 363

operating systems, 161–162

power problems as suspect in, 162

power supplies, 159, 274

rules in, 139

senses in, 141

simplicity in, 142

software as suspect in, 159–160

steps in, 143–144

system information in, 146–147, 147

viruses as suspect in, 160–161

Troubleshooting tab, 302, 302

Tucows site, 335

tuner adapters, 38

turning off PCs, 60–61

TV tuner adapters, 38

Type command, 188