Notes

1. The single best description of the SW-CMM is Carnegie Mellon University/Software Engineering Institute, The Capability Maturity Model: Guidelines for Improving the Software Process, Reading, MA: Addison-Wesley, 1995. Other documents are available for download from the SEI's Web site at www.sei.cmu.edu.

2. Conway, M. E., "How Do Committees Invent?" Datamation, vol. 14, no. 4, 1968, pp. 28 31.

3. "Process Maturity Profile of the Software Community 2002 Year End Update," Software Engineering Institute, April 2003.

4. This is confirmed by Capers Jones, Patterns of Software Systems Failure and Success, Boston, MA: International Thomson Computer Press, 1996.

5. "Process Maturity Profile of the Software Community 2002 Year End Update," Software Engineering Institute, April 2003.

6. DeMarco, Tom, and Timothy Lister, Peopleware: Productive Projects and Teams, 2d Ed., New York: Dorset House, 1999.

7. Herbsleb, James, et al., "Software Quality and the Capability Maturity Model," Communications of the ACM, June 1997, pp. 30 40.

8. Gibbs, W. Wayt, "Command and Control: Inside a Hollowed-Out Mountain, Software Fiascoes and a Signal Success," Scientific American, August 1997, pp. 33 34. Tackett, Buford D., III, and Buddy Van Doren, "Process Control for Error Free Software: A Software Success Story," IEEE Software, May 1999. Richard L. Randall, et al., "Product-Line Reuse Delivers a System for One-Fifth the Cost in One-Half the Time," Crosstalk, August 1996.

9. Herbsleb, James, et al., "Software Quality and the Capability Maturity Model," Communications of the ACM, June 1997, pp. 30 40.

10. Oldham, Leon G., et al., "Benefits Realized from Climbing the CMM Ladder," Crosstalk, May 1999.

11. Fishman, Charles, "They Write the Right Stuff," Fast Company, December 1996.

12. Herbsleb, James, et al., "Software Quality and the Capability Maturity Model," Communications of the ACM, June 1997, pp. 30 40. An "outlier" is a value that is more than 1.5 box lengths greater than the 75th percentile or more than 1.5 box lengths less than the 25th percentile.

13. See the JCAHO Web site www.jcaho.org.