Chapter15.Future Developments

Chapter 15. Future Developments

This final chapter offers some closing thoughts about future directions of Service Level Management (SLM). As a rich area, it is evolving in several directions. Topics covered in this chapter are as follows:

• The demands of speed and dynamism in the new management environment

• The evolution of management systems integration

• Architectural trends for Web management systems

• Business goals for service performance

• The search for the best tools