Organize a Library

As the network manager, every network user expects you to be an expert at every computer program he uses. That task is manageable when you have only two network users and they only use Microsoft Word. But if you have a gaggle of users who use a bevy of programs, being an expert in all them is next to impossible.

The only solution is a well-stocked computer library that has all the information you may need to solve problems that come up. When a user bugs you with a new bug, you can say with confidence, "I'll get back to you on that one."

Your library should include these items:

• A copy of your network binder: All the information you need about the configuration of your network should be in this binder. (Don't put the original copy of the network binder in the library. Keep the original under lock and key in your office. And keep an extra copy off-site in a safe place.)

• A copy of the manuals for every program used on the network: Most users ignore the manuals, so they don't mind if you "borrow" them for the library. If a user won't part with a manual, at least make a note of the manual's location so that you know where to find it.

• A copy of the Windows Resource Kit for every version of Windows in use on your network: You can get the Windows Resource Kit at any bookstore that has a well-stocked section of computer books.

• A copy of the network software manual or manuals.

• At least 20 copies of this book: (Hey, I have bills to pay.) Seriously, your library should contain books appropriate to your level of expertise. Of course, For Dummies books are available on just about every major computer subject. Devoting an entire shelf to these yellow-and-black books isn't a bad idea.