Index_O

O

ODBC (Open Database Connectivity), 188–189

“Old” vs. “new” economy, 208–209

OLE DB (Object Linking and Embedding Data Base), 189

On demand (peer-to-peer) mode, for LAN platforms for wireless communication, 146

Online securities trading, 21–22

Open systems, 386–387

Operational CRM, 79

Operations improvement, 180

OPP (order processing pipeline), 123–124, 125

Oracle, e-commerce software vendor, 88

Order forms, Web site design and, 122–123

Order processing

order processing pipeline (OPP), 123–124, 125

shopping cart features, 139

Orders, business-to-business (B2B) e-commerce and, 357

Organizations for online commerce, 431–432

CommerceNet, 433–434

Outages, 32

infrastructure reliability issues, 89–90

Outsourcing

alignment of IT and enterprise business goals, 377–379

application development and, 200–201

case study, 455–459

of IT functions and e-commerce applications, 167–168

security and privacy solutions, 222

Transaction Market Management (TMM) technologies and, 28

Wed site development and management, 82, 200–202