Index_B

B

B2B. See business-to-business (B2B) e-commerce

B2C. See business-to-consumer (B2C) e-commerce

Bandwidth on demand, 247

Banking online, 5

BankNet Electronic Banking Service, 429

Bank of America, 429

Bank of Montreal, 429

Barriers to e-commerce, 30

consumers as computer novices, 18

trade barriers, 46–48

Bearer instruments. See digital currencies

Benefits of e-commerce. See business value benefits of e-commerce

Best practices for e-service, 393–400

Bibit Payment Services, 345

Bill and Invoice Presentment and Settlement (BIPS), 317–318

BillCC.com, 346

Billing online, 5

Bill and Invoice Presentment and Settlement (BIPS), 317–318

see also electronic bill presentment and payment (EBPP)

Billpoint, 349

BIPS (Bill and Invoice Presentment and Settlement), 317–318

BIS (business intelligence service), 90–91

Blake, William, 85

Bluetooth, 148

security features, 153

Special Interest Group (SIG), 145

Branding, Web identity, establishing, 97, 98–100

Broadband access, 49

BroadVision, Inc., 426

BSPs (Business Service Providers), 175

Business goals

alignment of IT and enterprise business goals, 367, 377–379

electronic information systems and, 367

identification of measurable objectives, 162–163, 177

Business intelligence, 358

business intelligence service (BIS), 90–91

tools for information collection and processing, 197–202

Business process domains

integration of, 77–78

see also customer relationship management (CRM); supply chain management (SCM)

Business Service Providers (BSPs), 175

Business-to-business (B2B) e-commerce, 117

availability of products and services, 356

business intelligence, 358

business models, 74

buyer’s role, 352–353

catalogs, 356

managing an online business, 357–358

market maker’s role, 352–353

order management, 357

procurement systems, 50–52

protocol exchange for connectivity, 63–68

protocols and message formats for, 52–53

Punchout, connectivity solution, 54–60

selling channels, 355

supplier’s role and perspective, 352–354

trends, 351–352

Web service provider’s role, 352–353

see also electronic information systems

Business-to-consumer (B2C) e-commerce, 5, 117

vs. brick-and-mortar commerce, 360

see also electronic information systems

Business value benefits of e-commerce

cost reductions of e-business processes, 17, 173

customer communications, 163–164

customer satisfaction, 164–165

efficiency, service efficiency, 164–165

improving business values, 166–167

streamlining business processes, 164