Index_S

S

San Diego County (California), 140–141

scenario planning, 58, 95–97

Seagrams, 37

second-order dynamics, 91, 93–94

senior executives, xii–xiii

September 11, 2001 terrorist attacks, 114, 161, 201, 220

service levels, 145

service markets, 225–230

service purchases, 27

Singapore, 237

skills, access to, 64

slack, 58–59

South Australia, 222–223

Spanish bank example, 76–77, 189, 210–211

speed, 64–65

staff

allocation of, 176

choices for, 235

rotation of, 207

stakeholders

addressing needs of, 98

analysis of, 84–86

communicating with, 163–167

lasting change and support by, 235–236

in NS&I, 7, 10–11

reacting to changes in, 196–200

targeting, 89

in war games, 194–195

start-ups

horizons for, 244

and speed, 64–65

strategy for rapid, 70–72

State Street Bank, 247–248

Stern Stewart, 163

Stewart, Alan, 112–113, 121

on Accenture, 118

on communications, 116–117

on cosourcing, 119

on growth projections, 113

on September 11, 2001 terrorist attacks, 114

on splitting Thomas Cook, 111

Stitt, Skip

on consequences, 155–156

on leadership, 53

strategic flexibility, 103–105

building capability for, 257–259

new business models for, 249–251

strategic governance, 150–151

strategic planning, 207

strategy, 63–82

and benefits of outsourcing, 63–68

change-catalyst, 74–76

failures of, 188

horizons for, 77–81

pathways-to-growth, 72–74

questions for evaluating, 68–70

radical-renewal, 76–77

rapid-start-up, 70–72

stretch goals, 144

Syntel, 126