Troubleshooting Lab

One of your customers has come to you with a problem. He was working in Microsoft Word 2003 recently and had several documents open on which he had been working for some time. Without warning, Word shut down and closed all of his documents in the process. When he restarted Word, he noticed that many of the toolbar buttons and menu commands were missing. When he opened the documents that he had been working on, none of his recent work had been saved. Later that day, one of your customer’s colleagues called to warn him that a document he had sent your customer contained a macro virus. Another person to whom the colleague sent the document had detected it and alerted him.

Your customer installed antivirus software, updated the software via the Internet, and scanned his system. The software detected a virus in several files (including the document sent by the colleague) and removed them from the system. The customer would now like to have the Word interface back the way it was originally. He would also like Word to better protect him against macros and to let him recover documents in the event of a crash.

What suggestions would you have for this user?