Case Scenario Exercises

Scenario 5.1

All computers in your office have recently been upgraded from Microsoft Windows 98 to Windows XP. A clean installation was performed on each computer, and all service packs were installed. The installation went smoothly. However, the stockbrokers in your office are complaining that they are not getting up-to-date quotes when they visit their favorite, frequently viewed websites. They have been accessing these sites for two years without incident. What is most likely wrong, and how can this problem be resolved?

1. The application the stockbrokers use to get stock quotes is not compatible with Windows XP and needs to be replaced with a newer version.

2. The Temporary Internet Files folder is full and needs to be emptied.

3. The settings for the temporary files need to be changed to check for newer versions of stored pages every time the page is visited.

4. The Temporary Files folder was moved during the upgrade, and Internet Explorer does not know where to store temporary files and therefore is not saving any.

Scenario 5.2

A user reports that each time she accesses a particular website, she is inundated with content that she does not want to see, and she thinks this might have to do with ActiveX, Java applets, or scripts running on the site. The user reports that the site takes a long time to load, too. She wants to visit this site and read only the data; she has no interest in the other items on the site. You need to make this site available without making any changes to the default settings for the Internet zone. What should you do?

1. Add this site to the Local Intranet zone.

2. Add this site to the Trusted Sites zone.

3. Add this site to the Restricted Sites zone.