Objective 2.2 Questions

1.	A customer calls and tells you that she recently got a new cable modem connection to the Internet. When the service person came to hook it up, everything was working fine. However, whenever she opens Internet Explorer, it attempts to dial into her old ISP using her modem. She would like to keep the modem and the dial-up networking connection to her old ISP as a backup for when her cable modem is not working. However, she would like Internet Explorer to automatically use her cable modem connection when she starts it. What is the best solution? On the Connections tab of the Internet Options dialog box, select the Never Dial A Connection option. Tell the user that when she needs to use her modem, she’ll have to go to the Dial-Up Networking folder to manually start the connection. On the Connections tab of the Internet Options dialog box, select the Always Use LAN Connection option. Tell the user that when she needs to use her modem, she’ll have to go to the Dial-Up Networking folder to manually start the connection. On the Connections tab of the Internet Options dialog box, select the Dial Whenever a Network Connection Is Not Present option. Tell the user that when her cable modem connection is not functioning, Internet Explorer will automatically start her modem connection to her old ISP. Tell the user that she must delete the dial-up connection to the old ISP and manually re-create it when she needs to use it.
2.	A customer calls and tells you that she is having a problem with Internet Explorer. Her brother recently gave her his old notebook computer, and she says that her Internet Explorer toolbar is filled with tiny buttons that she can barely see and that they have no names. She says that on her desktop computer, the buttons are big and most of them have names. She wants to make it the same way on her notebook computer. What should you do? Open the Customize Toolbar dialog box, and click Reset. On the View menu, point to Text Size, and then select a larger text size. Open the Internet Options dialog box, and use the settings on the Content tab to change the toolbar appearance. Open the Customize Toolbar dialog box. Set the Icon Options setting to Large Icons, and set the Text Options setting to Show Text Labels.
3.	You get a call from the owner of a small business who runs Internet Explorer on her employees’ computers. The owner would like to personalize the Internet Explorer title bar so that it shows the company’s name. She also wants to customize the home page, default search page, and online support page that Internet Explorer uses and to prevent her employees from changing these settings. What tool can she use to do this? These options are all available on the Content tab of the Internet Options dialog box. She needs to run cmd.exe using the Run dialog box. She needs to run gpedit.msc using the Run dialog box. She needs to run the Local Security Policy tool, available in the Administrative Tools folder.
4.	Which of the following Internet Explorer features would you use if a parent wanted to configure Internet Explorer so that her child could browse the Web safely? Security Zones Content Advisor Privacy Settings Certificates
5.	Which of the following privacy settings in Internet Explorer blocks all cookies that do not have a compact privacy policy and all cookies that use personally identifiable information without a user’s explicit consent? Low Medium High Block All Cookies
6.	Which of the following methods can you use to delete temporary Internet files? (Choose all that apply.) Disk Cleanup Disk Defragmenter General tab of the Internet Options dialog box Security tab of the Internet Options dialog box

Answers

1.	Correct Answers: C Incorrect When configured this way, Internet Explorer will not dial a connection automatically, even if the cable modem connection is not functioning. While this method will achieve the desired results, it is not the best method available. Incorrect There is not an Always Use LAN Connection option on the Connections tab of the Internet Options dialog box. Correct While other responses might produce the desired results, this is the best answer since it handles dialing the backup Internet connection via modem automatically for the customer. Incorrect While this might work, it is unnecessarily cumbersome.
2.	Correct Answers: D Incorrect The Reset command resets the commands shown on the toolbar, replacing any that the user has removed and restoring any that the user has placed there. The Reset command does not change the size of the buttons or the text options. Incorrect The text sizes available on the Text Size submenu affect the size of the font shown on Web pages and not the size of buttons on toolbars. Incorrect The Content tab of the Internet Options dialog box is used to enable the Content Advisor, work with certificates, and configure personal information. Correct Internet Explorer can display large or small icons on the toolbar. Whichever size icons are displayed, Internet Explorer can also display no text labels with the buttons, text labels with all buttons, or text labels with select buttons.
3.	Correct Answers: C Incorrect The Content tab of the Internet Options dialog box is used to enable the Content Advisor, work with certificates, and configure personal information. Incorrect cmd.exe simply opens a Command Prompt window. Correct gpedit.msc opens the Group Policy console, which she can use to make the required changes. Incorrect The Local Security Policy tool cannot be used to set software restrictions.
4.	Correct Answers: B Incorrect Security Zones are used to specify the security settings for different websites. These security settings control the downloading of ActiveX, Java, and other downloadable content. Correct Content Advisor lets you control what sites and content are accessed on the Internet. The parent assigns a password and configures settings for what Internet Explorer is and is not allowed to display without that password. Incorrect Privacy settings affect how Internet Explorer downloads and uses cookies. Incorrect Certificates are used to verify your identity or the identity of a Web publisher or certification authority.
5.	Correct Answers: C Incorrect This setting blocks third-party cookies that do not have a compact privacy policy or that use personally identifiable information without a user’s implicit consent. Incorrect This setting blocks third-party and first-party cookies that do not have a compact privacy policy or that use personally identifiable information without a user’s implicit consent. Correct This setting blocks all cookies that do not have a compact privacy policy and all cookies that use personally identifiable information without a user’s explicit consent. Incorrect This setting blocks all cookies, and existing cookies on the computer cannot be read by the websites that created them.
6.	Correct Answers: A and C Correct Disk Cleanup deletes files in the Downloaded Program Files folder, the Temporary Internet Files folder, the Temporary Files folder, the Recycle Bin, and more. Deleting these files regularly helps keep the computer running smoothly. Incorrect Disk Defragmenter is used to clean up the fragmentation of files that happens over time as they are stored on hard disks. Disk Defragmenter does not delete temporary Internet files. Correct You can click Delete Files on the General tab of the Internet Options dialog box to delete temporary Internet files. Incorrect The Security tab of the Internet Options dialog box handles security zones and does not provide a way to delete temporary Internet files.