Further Reading

This section lists supplemental readings by objective. Study these sources thoroughly before taking exam 70-272.

Objective 2.1 Office 2003 Editions Resource Kit. (Available online at http://www.microsoft.com/office/ork/2003/default.htm.) This site provides a wealth of information for IT professionals about supporting Office 2003, including the full text of the Resource Kit.

Office 2003 Security Enhancements. (Available online at http://www.microsoft.com/technet/prodtechnol/office/office2003/deploy/secdesn.mspx.)

Microsoft Office System Inside Out, 2003 Edition, by Michael J. Young and Michael Halvorson. This book is designed for advanced users and includes information about configuring, supporting, and troubleshooting all of the Microsoft Office applications.

Objective 2.2 “How to Manage Cookies in Internet Explorer 6,” Microsoft Knowledge Base Article #283185. (Available online at http://support.microsoft.com/default.aspx?scid=kb;en-us;283185&Product=ie600.)

Microsoft Internet Explorer 6 Resource Kit. (Available online at http://www.microsoft.com/resources/documentation/ie/6/all/reskit/en-us/default.mspx.) Review Part 2, “Privacy and Security Features”; Part 5, “Customization and Installation”; and Part 6, “Maintenance and Support.”

“Using Windows XP Professional with Service Pack 1 in a Managed Environment.” (Available online at http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpmanaged/11_xp_ie.mspx.) This document contains good information about supporting Internet Explorer in a corporate environment.

Objective 2.3 “How to Back Up and Recover Outlook Express Data,” Microsoft Knowledge Base article #270670. (Available online at http://support.microsoft.com/default.aspx?scid=kb;en-us;270670&Product=ie600.)

Objective 2.4 “Description of the Microsoft Windows Registry,” Microsoft Knowledge Base article #256986. (Available online at http://support.microsoft.com/default.aspx?scid=kb;en-us;256986&Product=oex.)

“Windows XP Events and Errors Database.” (Available online at http://www.microsoft.com/technet/prodtechnol/winxppro/support/xpevnt.mspx.) This page describes how to search for the error and event messages generated by Windows XP.

“Windows XP System Restore,” by Melissa Wise. (Available online at http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/xpsysrst.mspx.) This article provides a detailed look at using the System Restore tool in Windows XP.

“Microsoft Windows XP Professional Resource Kit Documentation,” by Microsoft Corporation. (Available online at http://www.microsoft.com/resources/documentation/Windows/XP/all/reskit/en-us/Default.asp?url=/resources/documentation/Windows/XP/all/reskit/en-us/prork_overview.asp.) In particular, look through Chapter 5, “Managing Desktops”; Chapter 6, “Managing Files and Folders”; and Chapter 9, “Managing Devices.”