1. | One of your customers manages a small business office with six computers running Windows XP Professional. She was at a colleague’s office lately and noticed that whenever she started Internet Explorer, it opened to a blank Web page. She wants to do this on the computers in her office, too. She also wants to ensure that users cannot change to a different home page. What should you do? (Choose all that apply.)
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2. | One of your customers uses a notebook computer running Windows XP Professional. She has a large number of news-related websites that she reads daily. Frequently, she disconnects her notebook computer from the Internet to take it to a more comfortable location. She wants to be able to read her news sites while she is disconnected. How can she configure Internet Explorer to allow her to do this?
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3. | One of your customers recently had a nephew stay at his house for the weekend. The nephew used the customer’s computer and changed the search engine used by Internet Explorer. The customer wants to change the search engine back but cannot remember what the default was. What should you do?
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4. | One of your customers has enabled Content Advisor on her home computer to protect her child from questionable content on the Internet. However, there are a number of sites with acceptable content that the child cannot access, probably because Content Advisor is not letting Internet Explorer display sites that have not been rated. Your customer wants to let the child view the acceptable sites, yet still maintain control of the sites the child visits. What is the best solution?
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5. | Which of the following privacy settings in Internet Explorer blocks third-party cookies that do not have a compact privacy policy and third-party cookies that use personal information without a user’s explicit consent?
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6. | Which of the following types of resources can you view from Internet Explorer without launching a separate application? (Choose all that apply.)
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7. | One of your customers has recently upgraded his computer from Windows 98 to Windows XP Professional. The computer is connected to the Internet using a cable modem. The upgrade went fine, but the customer noticed that the Web pages he sees in Internet Explorer do not always seem up to date. What do you suspect is the problem?
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8. | One of your customers frequently accesses a financial site using Internet Explorer. The site uses custom controls to allow the user to obtain and chart stock quotes. After upgrading to Windows XP, the customer gets an error message whenever he visits the site. Which of the following solutions can solve the user’s problem while keeping him the most secure when visiting other sites?
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Answers
1. | Correct Answers: A and D
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2. | Correct Answers: B
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3. | Correct Answers: C
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4. | Correct Answers: C
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5. | Correct Answers: A
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6. | Correct Answers: A, B, and C
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7. | Correct Answers: B
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8. | Correct Answers: A
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