The skills that you need to successfully master the Configuring and Troubleshooting Applications objective domain on the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam include:
Configuring and troubleshooting Office applications.
Practice 1: Install Office 2003.
Practice 2: Install an older application using the Program Compatibility Wizard in Windows XP.
Practice 3: Configure Post Office Protocol version 3 (POP3) and Internet Message Access Protocol version 4 (IMAP4) accounts in Outlook.
Configuring and troubleshooting Internet Explorer.
Practice 1: Change the current home page in Internet Explorer. Also, spend time working with the available toolbars. Customize the Standard toolbar by changing the buttons that appear.
Practice 2: Change how much disk space can be used by Internet Explorer to save temporary files.
Practice 3: Change the security level for the Internet zone in Internet Explorer and note the differences in the available security levels.
Practice 4: Change the privacy level in Internet Explorer and note the differences in the available privacy levels.
Practice 5: Create a profile using Internet Explorer’s Profile Assistant to store personal information.
Configuring and troubleshooting Outlook Express.
Practice 1: Set up POP3 and IMAP4 e-mail accounts in Outlook Express.
Practice 2: Configure an account so that copies of e-mail messages are left on a server.
Practice 3: Configure Outlook Express so that it does not play a sound when new messages arrive.
Practice 4: Change the Outlook Express layout so that the Preview pane is shown to the right of the message pane and the Outlook Bar is displayed.
Configuring the operating system to support applications.
Practice 1: Add a shortcut for a folder to the All Programs menu on the Start menu. Pin the shortcut to the Start menu.
Practice 2: Clear the recently used program list on the Start menu and configure it so that the eight most recently used programs are displayed.
Practice 3: Configure a program to start with Windows by placing it in the Startup folder.
Practice 4: Turn on the Quick Launch toolbar and add a shortcut to it.
Practice 5: Configure the taskbar so that it appears on the right edge of the display and so that it automatically hides when not in use.