Tested Skills and Suggested Practices

The skills that you need to successfully master the Configuring and Troubleshooting Applications objective domain on the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam include:

• Configuring and troubleshooting Office applications.

  • Practice 1: Install Office 2003.

  • Practice 2: Install an older application using the Program Compatibility Wizard in Windows XP.

  • Practice 3: Configure Post Office Protocol version 3 (POP3) and Internet Message Access Protocol version 4 (IMAP4) accounts in Outlook.

• Configuring and troubleshooting Internet Explorer.

  • Practice 1: Change the current home page in Internet Explorer. Also, spend time working with the available toolbars. Customize the Standard toolbar by changing the buttons that appear.

  • Practice 2: Change how much disk space can be used by Internet Explorer to save temporary files.

  • Practice 3: Change the security level for the Internet zone in Internet Explorer and note the differences in the available security levels.

  • Practice 4: Change the privacy level in Internet Explorer and note the differences in the available privacy levels.

  • Practice 5: Create a profile using Internet Explorer’s Profile Assistant to store personal information.

• Configuring and troubleshooting Outlook Express.

  • Practice 1: Set up POP3 and IMAP4 e-mail accounts in Outlook Express.

  • Practice 2: Configure an account so that copies of e-mail messages are left on a server.

  • Practice 3: Configure Outlook Express so that it does not play a sound when new messages arrive.

  • Practice 4: Change the Outlook Express layout so that the Preview pane is shown to the right of the message pane and the Outlook Bar is displayed.

• Configuring the operating system to support applications.

  • Practice 1: Add a shortcut for a folder to the All Programs menu on the Start menu. Pin the shortcut to the Start menu.

  • Practice 2: Clear the recently used program list on the Start menu and configure it so that the eight most recently used programs are displayed.

  • Practice 3: Configure a program to start with Windows by placing it in the Startup folder.

  • Practice 4: Turn on the Quick Launch toolbar and add a shortcut to it.

  • Practice 5: Configure the taskbar so that it appears on the right edge of the display and so that it automatically hides when not in use.